This is a discussion on Security Deposit not refunded since 7 months within the Mobile Services forums, part of the Mobile category; Dear Sir/ Madame, I am a resident of Suvarnabaug Colony in Kothrud, Pune. In last November I fell pray to ...
Dear Sir/ Madame,
I am a resident of Suvarnabaug Colony in Kothrud, Pune. In last November I fell pray
to the hard selling by Airtel's salesman who came to my residence informing me that
Airtel had planned to install a tower near my apartment building which will ensure
excellent signal quality. He offered an attractive scheme and I believed him since I
had never experienced Airtel before. I bought the connection for my wife by paying
Security Deposit of Rs. 500/- which was refundable after three months.
My wife used the Airtel Mobile number 9730200777 for close to three months during
which time most often her mobile could not be reached though she was mostly at home.
This was due to poor quality of signal. She could also not make any calls during
this time and got really frustrated with Airtel service. In spite of her repeatedly
calling Airtel Call Centre for assistance, the situation never improved and we
disconnected the number in Febraury.
My wife had asked them to adjust the bill amounts in the security deposit and refund
the balance. We were asked to pay the last bill and were assured that the SD will be
refunded by cheque which will be delivered to our residence address.
It has been over 7 months and we have paid several visits to Airtel outlet on Karve
Road. The Airtel outlet does not take any responsibility and we are required to call
their toll free number from the outlet and forced to speak with some faceless call
centre employee who assures us that the refund cheque will be definitely sent in
about 10 days - this has happened 2-3 times, yet we have not received the refund
I would sincerely appreciate if you could kindly look into this matter and help with
the resolution urgently.
Abhijit Dandekar (Bharti Airtel Customer Account No. 112-101816969)
Cell: 98811 44511