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Submitted the documents twice but still service disrupted without any intimation

This is a discussion on Submitted the documents twice but still service disrupted without any intimation within the Mobile Services forums, part of the Mobile category; Hello, I have been Airtel Customer for about 3.5 years for the number 9632875807 . On 26th June 2012 - ...

  1. 08-06-2012, 06:14 PM #1
    ApoorvaMittal
    ApoorvaMittal is offline Junior Member
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    Default Submitted the documents twice but still service disrupted without any intimation

    Hello,

    I have been Airtel Customer for about 3.5 years for the number 9632875807.

    On 26th June 2012 - I filed an application for getting my connection transferred from PostPaid to PrePaid. I submitted all the documents asked for at Electronics City office, Bangalore.
    On 30th June 2012 - I received a message saying that the prepaid enrollment form and documents submitted are incomplete and I should contact nearest airtel outlet. Same day, I showed the message to the same Airtel office. They told me that I should ignore the message and the documents have been submitted.
    On 14th July 2012, the outgoing and incoming services on my number got disconnected. I contacted the nodal officer (Aisha). She got the services up and asked me to resubmit the documents.
    I re-submitted the documents on 16th July 2012. APEF No: 5981127.
    On 16th July 2012 itself I received a confirmation message for the submission. Ref No: 40716304113

    On 25th July 2012, all the services to the number got permanently disconnected, without any intimation or warning or stating the reason.
    After that I have contacted the airtel store, nodal officer as well as appellate officer after that.

    Nodal officer & Appellate officer requested 24 working hours each i.e. 3 days of time each.
    Airtel store: requested for 24 working hours TWICE. i e. 6 days.

    I HAVE NOT RECEIVED ANY COMMUNICATION FROM ANYONE YET, and everytime I approach them I get only 1 sentence... "Sir please give me 24 working hours of time"
    Could you please let me know how long should I wait to know the reason for this service interruption and reactivation of the service.


    Warm Regs,
    Apoorva
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  2. 08-07-2012, 04:54 PM #2
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Namaste Ms. Mittal,

    This is to inform you that your concern listed 06 Aug 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  3. 08-07-2012, 06:29 PM #3
    ApoorvaMittal
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    Hello Mr. Rakesh,

    You can contact me @ 9036710121 for any further information.
    Thanks.

    Warm Regs,
    Apoorva
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  4. 08-12-2012, 02:56 AM #4
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    Airtel_Presence
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    Namaste Ms. Mittal,

    This is to inform you that your concern listed 06 Aug 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 08-21-2012, 03:45 PM #5
    ApoorvaMittal
    ApoorvaMittal is offline Junior Member
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    Hello Mr. Deepak,

    I have tried to post the details at the 'airtelpresence url' as suggested by you, but since the number has been disconnected I am unable to post.
    Can you please contact me on 9036710121 or give me a contact number I can call you at.


    Warm Regards,
    Apoorva
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  6. 08-23-2012, 07:20 AM #6
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    Airtel_Presence
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    Namaste Apoorva,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  7. 09-15-2012, 08:15 AM #7
    shinod Guest

    Default Idea mobile connection not activated even after submitting doucments repeatedly

    Sir,

    I have ported my mobile number 9341022594 from Reliance to Idea on 18/8/2012. The services was active for few days, then suddenly it was stopped, stating the reason documents not submitted. Subsequently, I submitted the documents to IDEA store and the services was not resumed although it was told that withing 48 hrs it will be done. I again resubmitted the documents afresh, but still the issue remains unresolved. Its almost a month now, and i am getting frustrated with the services of Idea, even before actually starting to use it.

    Regards,

    Shinod
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