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Forced Selling of Services by Vodafone

This is a discussion on Forced Selling of Services by Vodafone within the Mobile Services forums, part of the Mobile category; Vodafone is pushing its products forcibly on its Customers with the onus on them to cancel these services that they ...

  1. #1
    Bimal is offline Junior Member
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    Default Forced Selling of Services by Vodafone

    Vodafone is pushing its products forcibly on its Customers with the onus on them to cancel these services that they hadn't asked for in the first place. To make matters worse, Vodafone is making the cancellation process of these unwanted services as complex and time-taking as possible.

    Elaborated below is my experience with Vodafone's deceit process:

    I apply for a add-on line, very specifically saying and signing on an agreed plan.
    1> Flash Service: Start getting messages every hour on my phone. Customer service informs me that these are Flash services, and if need to cancel I need to put my SIM in a Nokia phone and then request thru that phone for cancellation of the Flash service. For 2 months I keep calling customer service / trying with Nokia handset, and finally manage to get the flash services stopped.
    2> Missed Call intimation: I see this appearing on my bill. Call up and am informed that I though I have not ordered this, this is normally added as a value added service. If I don't like, I would need to cancel thru my phone. Customer service would not cancel this for me. This time around I decide to fight Vodafone. After multiple call and visits to Vodafone office, I have to bow down to Vodafone's fraudulent ways.

    My complaints to Vodafone have by and large gone unheard. I have been told I can't fight Vodafone as it is a multinational company with lot of reach. But I am not ready to forget my 2 months of pain. I want to understand how I can fight Vodafone and make them change their selling policy.

  2. #2
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    advocate is offline Moderator
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    Dear Sir,

    For your complaint you will have to send a written complaint to the nodal officer of the Company. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer.

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