Hi Mathew,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Around 4pm I received this message from Tata, that is regarding the complaint I have been making all these days...
"Hi! Your request could not be processes as you have reached the maximum number of attempts. Please visit the nearest TATA outlet"
TATA outlet is only capable of collecting and processing the bill payments, at the most sim activation. Yesterday they too failed to recharge my account...
This kind of negative feedback from your network is like adding oil to the fire... Very very frustrating...

I have lost all hopes about your service, even now the call quality was terribly bad while taking to a client of mine.. I had to repeat things again and again..

Today noon some how I managed to recharge Rs 50/- online, but i got only Rs 42 instead of full talk time as promised by you when i ported...

All I wanted is to shift to a reliable network.... 20 days to wait for porting is too much for me... I am missing out my incoming calls.

Dear Mathew,

We Regret the inconvenience. We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mathew,

You are facing the network issue due to temporary outage and we would like to inform you that your recharge error account has been reset.

Thanks and Regards
Customer Care
Tata DOCOMO.

At Last 2 more days to go!!!My Miserable life with TATA DOCOMO is coming to an end...23rd the first thing, I am shifting to another reliable network after 3 months of your annoying service...Hereafter please don't call yourself the largest network in Tamil Nadu... I wonder weather you have erected Towers or Small Antennas, your signal quality and reception is pathetic... It mostly shows Roaming on my mobile, I know it ties up with 3rd party towers..You are not going to improve for sure..... I had enough with it, lost many business calls too.....Shame on you Guys!!!

Dear Mathew,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

The same above sentence you are very capable in copying and pasting... Even your first reply in this thread is the same...
Your customer care also keep repeating the same, but nothing comes to practice nor I am befitted.. At least a curtsy call from your side was appreciable..

I am Avinash Gautam from Durgapur. My no. is 8293606698 with Rs.15 gprs scheme and Use Nokia 2700 classic. Today in the morning when I checked my balance it showed Rs.71.80 which is Rs.99 less than my last night balance of Rs.170.80 and I never got any message. So at around 9:20am I called customer care for Clarification and refund and they bluntly told me that some video scheme is downloaded on my account and they cannot do anything about it. I sent 'DATA' to 121 and received a message of last 5 data usage: which had details of Rs.10 deduction only on 20 aug. So once again i called 121 but again they refused to help me in any way.

Earlier this week a sum total of Rs.206 were deducted in 5 installments i.e. Rs.49 four(4) times and Rs.10 once of which I received message for Rs.10 only for something called vegame. For the first three times thought that because of visiting sites for songs download there might be some fault on my side so I stopped that and got confined to using google and facebook only. Then when again Rs.49 were deducted I called customer care and they refunded me Rs.49 back.

So I would like to register my complaint against this deduction of Rs.99 which customer care said is not refundable and for Rs.147 also which is not shown in my data usage earlier.)
It appears that docomo unnecessarily deducts such huge amount and gets money to in return give these eye catching schemes).

With Thumbs down to Docomo
Avinash Gautam
Durgapur
Mob. No. 8293606698
Its a GSM sim.

Dear Avinash,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

LOL
Copy Paste again

Dear Mr Avinash, welcome.....

I believe that TATA has appointed someone to do this copy past job or is it computer generated???...
The same balance detecting problem was faced by my friend Ramesh and he too has ported away...
Customer care is really Sick.....


Regards
Mathew...

Dear Mathew,

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Thanks and Regards
Customer Care
Tata DOCOMO.

Thank you Tata Docomo!!!!!
At last you have done something favorable, releasing me from your network and allowing me to port successfully....
Now I have come back to Aircel itself, it is like Heaven.. What call clarity???
It was the sickest experience, I ever had with a mobile network, like three months of jail!!
Third class customer care... Only capable of repeating and posting the same sentences ("We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.") without putting them into practice....

Good that we have porting option now a days!!!

Dear Mathew,

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Thanks and Regards
Customer Care
Tata DOCOM

Shame on U DOCOMO Fellows!!!
Please read the post before you copy and past the same thing("We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.")!!!
I am not with your under-rated network anymore... First try to fix your network then try to fix other...
May be this is a computer generated message which repeats the same sentence or the one who is representing Docomo to look into this forum is a Blind Owl..


The dumbest of all customer cares... Even you don't know to reply a post... How much you get paid for this copy past job???