By going through your mail it clearly indicates a defeciency of service and if
you can establish with relevant facts than you have recourse to Consumer
redressal form for damages. Having said that, Consumers do not realise the power
and art of correspondence. In most of the cases that we come across they just
rely upon oral statements and conversation that cannot prove defeciency of
service. Therefore, ultimately we feel helpless.

In the instant case, we also have a regulator -Telecom Regulatory Authority of
India (TRAI)and they are supposed to take up all these issues. Infact they also
have Consumer Organisations rerpresented in the advisory mechanism. So we must
write to TRAI and also mark a copy to all the Consumer Organisation's
represented in the committee to voice their protest against such practices and
abuses. It is only then some kind of `Class action' will emanate. If we just
keepquite, then nobody can help and nothing will improve.

There is an adage in Sanskrit that even the `Lion which is the King of forest
has to hunt for its food' So Consumer who is the King cannot sitback and relax
without performing his duty.

Greetings !!

With reference to above subject, below trailing mails / communications are as under.

Case History; My mobile number is 9924777771, I inquire about the schemes of the
said number to Idea Cellular Limited employee. She informed me about RV 800 offer
where in as per her i'l get benefit of calling rates as Idea to Idea 0.20ps/min and
Idea to Other mobiles 0.50ps/min, but instead of this Idea to Idea call rate has
been charged 0.30ps/min. On the same day, I complaint on helpline of 4444, where
also they are refused. After that i mailed to all of email id's which are mention
below, but they are also explaining same on same instead of my listening.

If m customer and got the information by Idea Cellular Limited employees and not
received then whom should I contact to solutions if their higher authority also not
given solution.

Why should suffer always customers due to mistake / lack of knowledge of employees ??

I requested to company pl. provide me benefits but they are not ready to give. But
as per below communications written "Under the recharge of Rs 800, the local Idea to
Idea calling is
charged @ 30 paise per minute as per the eligibility of your number."

Pl. help.

Best Regards,
Manish Jesani
9924777771



----- Forwarded Message ----
From: Grievance Gujarat <grievance.gujarat@idea.adityabirla.com>
To: manish jesani <manish_jesani@yahoo.com>
Sent: Sat, October 17, 2009 2:12:24 PM
Subject: RE: COMPLAINT - RV 800 BENEFIT NOT RECEIVED (I2I 0.20P/MIN)


Dear Mr. Jesani,

Thank you for writing to Idea Cellular Ltd.
We would like to re-iterate that under the recharge of Rs 800, the
local Idea to Idea calling is charged @ 30 paisa per minute as per the
eligibility of your number.
For further assistance, please write to us at 9824012345@idea.adityabirla.com.
We value your association with us and assure you of our
best services always.
Thanks and Regards,

Bhavin Shah
“Subscribe to our ONLYEBILL service by sending sms ONLYEBILL <Space> Email id to
3334 (toll free). Paper bills will be stopped from next bill cycle for postpaid
customers.”



For Individual Owned Accounts Register Directly From Home page & For Company Owned
Accounts Go to Business Offering.
If required we can send a detailed presentation on same.


________________________________

From:manish jesani [mailto: manish_jesani@yahoo.com ]
Sent: Friday, October 16, 2009
7:50 PM
To: Grievance Gujarat
Subject: Re: COMPLAINT - RV 800
BENEFIT NOT RECEIVED (I2I 0.20P/MIN)

Respected Sir,

As per your officer information i had done recharge of Rs.800 with the benefits
of I2I 0.20ps/min and other M2M 0.50ps/min, which I've evidence for the same.
Information got from your helpline 4444 and Rajkot CCC.

So what I should do if your officer's given wrong information to us or
customer's. why should i suffer due to company's mistake ?

I request u to company pl. provide me the benefits as per your officer
information given to me.

Regards,


________________________________

From:Grievance Gujarat <grievance.gujarat@idea.adityabirla.com>
To: manish_jesani@yahoo.com
Sent: Fri, October 16, 2009
3:55:45 PM
Subject: FW: COMPLAINT - RV 800
BENEFIT NOT RECEIVED (I2I 0.20P/MIN)



Dear Mr.Jesani

Thank you for writing to Idea Cellular Ltd.
We are grateful to you for approaching us. We wish to inform you
that we have checked the details and the availability of schemes on your number
which is 9924777771
Under the recharge of Rs 800, the local Idea to Idea calling is
charged @ 30 paise per minute as per the eligibility of your number.
For further assistance, please write to us at 9824012345@idea.adityabirla.com.
We value your association with us and assure you of our
best services always.
Thanks and Regards,

From the office of the Nodal officer .

________________________________

From:manish jesani [mailto: manish_jesani@yahoo.com ]
Sent: Tuesday, October 13, 2009
7:42 PM
To: Appellate Gujarat
Subject: Fw: COMPLAINT - RV 800
BENEFIT NOT RECEIVED (I2I 0.20P/MIN)

Respected Manager,

I've forward my complain on 6th Oct as per below mail, but still not solved.
Due to lack of knowledge of your people am facing problem.

As information given me about RV 800 and calling rate would be I2I 0.20ps/min
instead of it's charging 0.30ps/min.

Kindly help into solve the case.

Regards,
----- Forwarded
Message ----
From: manish jesani < manish_jesani@yahoo.com >
To: Customer Care ( Gandhinagar
) <attccare@idea.adityabirla.com>
Sent: Fri, October 9, 2009 8:11:54
PM
Subject: Re: COMPLAINT - RV 800
BENEFIT NOT RECEIVED (I2I 0.20P/MIN)
Dear Ms,Nisha,

Thanks for reply,
As your officer explained me, in recharge of Rv 800 will get benefit of I2I
0.20ps/min but instead of this it has been charged 0.30ps/min then why should I
suffer ????

Pl. let me know solution for the same.
Can company provide me benefits of I2I 0.20ps/min ?
if yes then when ?

Regards,

________________________________

From:Customer Care
( Gandhinagar )
<attccare@idea.adityabirla.com>
To: manish jesani < manish_jesani@yahoo.com >
Sent: Fri, October 9, 2009
11:59:21 AM
Subject: RE: COMPLAINT - RV 800
BENEFIT NOT RECEIVED (I2I 0.20P/MIN)
Dear Mr.Jesani

Thank you for writing to Idea Cellular Ltd.
As explained by our officer, we wish to inform you that you can
avail the offers through recharge and check the same through your mobile. The
benefits of the offer are based on certain eligibility criteria.
At any given point of time, you can check the schemes applicable on
your mobile through a toll free sms. Please type OFFER and send sms on 4444
For further assistance, please write to us at 9824012345@idea.adityabirla..com.
We value your association with us and assure you of our
best services always.
Thanks and Regards,

Nisha Sangani

“Subscribe to our ONLYEBILL service by sending sms ONLYEBILL <Space> Email id to
3334 (toll free). Paper bills will be stopped from next bill cycle for postpaid
customers.”


________________________________

From:manish jesani [mailto: manish_jesani@yahoo.com ]
Sent: Tuesday, October 06, 2009
7:27 PM
To: Customer Care ( Gandhinagar
); Grievance Gujarat
Subject: COMPLAINT - RV 800
BENEFIT NOT RECEIVED (I2I 0.20P/MIN)

Respected Manager,
Mobile Number: 9924777771
With
reference to above complaint, I had visited at you’re my Idea where
customer care executive told me about scheme of Rv 800 (benefit of Idea to Idea
0.20ps/min & Other Mobiles 0.50ps/min). The same recharge has been done on
very next day. Benefit got but Idea to Idea is charged 0.30ps instead of
0.20ps. I called up on helpline 4444; Mr.Bipin told me clearly the said
benefits are only selected subscribers. So you will not get benefits. Then I
say want to talk to with higher authority and he gave line to his manager
Mr.Hitesh Bhatia and he guide wait for 24 hours you’ll get the same
benefit.. I told him my around usage is 1000 minutes on Idea to Idea only, and
with this benefit I lose Rs.100 every month. After my complaint I received call
from 9714450025 and given me Nodal Officer number 07966714000. I tried twice
but getting no reply, just its ringing.
Without
any my mistake why should I suffer?
After
the recharge of Rv 800, I also recharge with RV 500 which can you see in your
system.
Solutions
is always possible,,,,,,,
In
case of any Pl call.
With
Best Hope
Manish

my cell no. 09730306296. i always get service sms and unwanted calls from airtel. ilast year i had registered with airtel not not received such non sense sms and unwanted calls.

pl. look into the matter.

regards

r m mandlik
10, mahadev smruti, mayur colony,
kothrud, pune 411 038
maharashtra
india
09730306296
02025455694

Greetings !

I m an Idea mobile user from last three years,my no. is 9887180970,my usage was quite good for initial months but then I had to leave the city due to my job so the usage of my number was reduced & I got my number recharged for one year validity but then also I used to recharge the number every now n then but Idea people have blocked my number,I thought there might be some network or recharge problem I cross checked it & found my number was valid till Nov,2009 but they have blocked my number in Oct.2009 itself,then I got it recharged & they readily accepted the payment but then also my number didn't work,I made a complaint at customer care, I wrote a mail to complaint department and I even went to their zonal office gave a written complaint,even wasted my time there for around 2 hours and its been more than two days now but they don't have any valid reason for blocking the number & now they are saying your number has been permanently blocked & I cannot reactivate it,I m still waiting to get a call explaining the valid reason.

I just want to ask is it right..?Nobody can cross check what exactly are they doing..?I called the Nadal officer atleast 50 times but still there is no response yet.they don't give anything is writing so nobody can prove what absurd do they talk to the customers

Please help me get a proper redressal of my complaint

Regards
Amit Sehgal
9414219197
Jaipur(Rajasthan)

sir i bought a new connection of idea having a number 9911111684 wiht the printed sim number 89910482020972383151 taken from the g-life idea cellular sevice having an address a3/29 first floor sec 5 rohini near vishram chowk delhi-110085 ,they provide me a sim on bill having a receipt number 3578 on the payment of rupees one thousand on the date 8/9/09 but they have not activated the sim by the saying that the address is not ok ,insted of reacing on that particular address for the delivery of the same sim on that address ,on their advice i have went to the idees shop twice but the responce is same kindly look into the matter .

dev anand basista
9899969377
delhi

sir,how to make a call for cheacking other idea mobile number balance and validity by one user suppose that i, from our idea mobile.to know other customer balance and validity.
please ...........

Respected sir/madam,
I Partha Banerjee hold a idea number 9881032799 which was now been disactivated i was been clearly mention/told to the idea outlet and call center people that due to insufficient and inproper servises and disconnecting the servises (outgoing calls) without prior informing to the costomer i am not be able to pay the due which was arround 600 and still the bill has been send to us so i said them that i will not pay my due but since after that they have keep on sending me bill of higher amount after barding of my out going callls now since as they have send me the last bill of Rs 1700 approx which i am denied to pay and i want to setteled this issue.But since last week i have receive a legal notice which stated false alligange on me and puten false sentences so kindly do the need full for this.

Regards,

Partha Banerjee
9960901799.

Respected Sir/Madam,

I hold prepaid idea no. 9844053428 for the last 6 years. Before changing over to 1 ps. per second billing, I had called the customer care. I was told that there would be no rental and I was entitled to 100 free messages per day with the first two messages charged at 60 ps. each. But to my shock, I realised that today my messages are getting charged beyond the first two messages. I tried calling the customer care but I only get to hear recorded messages. I request your goodselves to kindly look into this issue. If all my messages are going to be charged in this package,then its clear that I have been misled by your customer care executive. In that case, I request you to kindly revert me back to my earlier package of 30 ps. idea to idea, 60 ps to other network and 3000 messages free per month.

Hope you will do the needful.

Hello,

I am an smart GSM user (9835358028) getting unwanted calls from an idea user (97085609640) repeatedly using abusing language. How can I stop receiving calls from the said number??? Plz help me out. It has created a turmoil in my family life. I requested them to stop calling but on reply they use slang abusing language.

Waiting for reply from anybody who can show me the way I should follow to stop receiving calls from that particular number/person.

Subhomoy Sinha
E-mail : subhomoy_sinha@rediffmail.com
Ranchi,Jharkhand.

Dear Sir,
I travel frequently overseas with my job. Last couple trips to brazil & then last month to london/dubai i was shocked to see my bills where under GPRS charges(email sending etc.) few items are as high as Rs 1400 to Rs. 2200(atleast 5). This is absolutely not possible in todays times where even making calls when on international roaming is not so expensive, specially when i do not download big files of surf the web when travelling overseas. I have repeatedly asked Airtel to give me further detailed information for those specific 5items, its been 3months & they till date have not given me one. To top it off they have kept on adding financial charges as i have deducted those certain amounts & paid my bills. Now they have disconnected my outgoing services also. I have been a good customer to AIRTEL for the past 2years, giving them monthly business of almost 6 to 7k. I am totally fedup with these guys? i am planning to switch my service provider as i do not have any explaination on this! Please advise what i should do, there people keep on calling for money all the time!!! they disconnect my outgoing even before calling me, what kind of customer service is this!!
please advise what i should do
thank you
ketan

why we have to pay to talk the damn custermercare...................what a bad idea sirji...............................

To,


Ms. Amrita Shalia,
(Nodal Officer)
IDEA Cellular Limited,
139-140 Electronic complex,
Paradheshipura,
Indore - MP - 452010



Dear Mam,

I am sorry to say that IDEA Cellular Limited should fail to provide services promptly & clearly. My mob. no. is 9669309735. I send a massage (PLAY 25) on 59995 to get Dialer tone which was Dialog of Amitabh Bachhan, On 26 jan 2010 (At 18:16 ) but on 28 Jan 2010 i received dialer tone other then the desired one (they deducted Rs. 30.00 + Rs. 15.00) then i call to customer care at 12345 & then to 198 they said that 59995 was third party service provider so they cant do anything.

Now on 23 Feb 2010 idea again deduct Rs. 30.00 for the next month ( For dialer Tone) even the month or 30 days was not completed. I again call to Customer care but they couldn't register my compliant as well as any help to me. I request to deactivate my dialer tone on 24 Feb 2010, they immediately deactivate it.

I am facing a besic problem that whenever i call to Customer care they charge Rs. 0.50 per three min. and said that complaint are register on 198. Customer care executive & Customer care super wiser on 198 said it's not a complaint please call on 12345
I am calling regularly to both of these no, many times in last three days ( 24,25 & 26 Feb 2010) but they shouldn't solve my issue to return my money.

I called to you (Nodal Officer- MP) yesterday three times & today but no one pick the phone so pl. check my issue and return my money as well as punish the related officials


--
Thanks & Rgds



Vipin Lawaniya
Mob. 9039818007

i have idea mobile connection they r cutting 25 rs regularly from my a/c
after complaining also they continued the process
i had complaint so many time but no steps were taken by them n given the same answer we had registered your complaint and will solve it
but no solution

Dear sir/mam
My cell no is 9922494513. I m using idea per paid sim from past 3yrs. and evry time i hv faced this problem of deactivating any of my plans or trariffs. This time its the limit.
My number had a plan of PROMO PAck activated for messages. bt recently i wantd 2 deactivate it . this PROMo pack has a special condition dat the pack it can b deactivated only on 5th of any month not before that and not after that. So on 4th feb 2010 I msgd "NO PROMO "to 54444. & got a reply from company that my pack v'll b deactivated within 48 hrs bt this did not happen. on !&th feb my balance was decucted in the name of Promo Pack i logged a complaint bt no1 helped. again i spoke 2 d senoir customer care execuctive she said she'll solve the problem. n v'll deactivate my pack n v'l get a call 4m IDEA . bt i got no call nothng. again i called the CCE he said my request has been transfered n my Promp pack has been deactivated. bt of no use. so i let i go.
Bt again this month IDEA has decucted my 40rs even though after logging complaints 4 times last month no1 saolved. IF THIS TIME THE COMPLAINT IS NOT RESOVLED N IF MY BALANCE IS NOT REFUNDED. I'L SUE THE COMPANY FOR ILLEAGAL CHARGING OR DECUCTING THE BALANCE. N THE CUSTOMER CARE EXECUTIVE PEOPLE ARE SOOOOOOOO RUDE 2 ANS THE CUSTOMERS COMPLAINT.
IF NOT SOVLED THIS COMPLAINT WITHIN 48 HRS U'L FIND UR COMPANY IN COURT.
REGARDS
SANIYA GOGIA.