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Submit Complaint..Dear Sir,
For your complaint you will have to send a written complaint to the nodal officer of the Company. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer.
This is a discussion on Idea cellular Disconnect the service before due date within the Mobile Services forums, part of the Mobile category; Hi, I am Idea cellular postpaid user. I put request for bill plan change on 19th Sept 2009. They(Idea) changed ...
Junior Member
Idea cellular Disconnect the service before due date Hi,
I am Idea cellular postpaid user. I put request for bill plan change on 19th Sept 2009. They(Idea) changed my bill plan by 26th Sept 2009 but as bill plan gets changed my billing cycle also gets changed from 20th to 6th but they did not informed me about this(No SMS no call from Idea).
As per my old bill plan my billing cycle was 20th. Hence for bill I got for Sept the due date is 4th Oct 2009 but they disconnected my service on 29th Sept 2009 with out informing me. When I called customer care they told me that as I changed my billing plan so the billing cycle also gets changed. Hence your service gets disconnected. They did not informed me about this.
Can you please take action on this
Thanks,
Vijay Sharma
Moderator
Dear Sir,
For your complaint you will have to send a written complaint to the nodal officer of the Company. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer.
Regards,
www.consumercourt.in
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