To,
MANAGER
Bharthi Airtel Limited

i had applied for migration of my prepaid AIRTEL number to postpaid on 13th Oct'11, i maid several complaints went to the airtel outlet a lot of times, every time i was told the problem will be solved on the same day but it is still remaining.
kindly help.
Regards,
Chetana m
9535252419

Dear Chetana ,

This is to inform you that your concern listed on 21 Oct 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Chetana ,

We would like to inform you that your concern listed 21 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

To,
MANAGER
Bharthi Airtel Limited

i have mnp my number from vodafone to air tel... and i am an pre paid user. Now i am wishing to convert my number from prepaid to post paid. But the air customer care is saying that MNP numbers can not convert from prepaid to postpaid. can i change my no. to post paid ?? waitng for postive reply ...

Dear Customer,

Issue Related to (pre paid to postpaid problem)

This is to inform you that your concern listed on 08 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

Facebook - Airtel Presence | Facebook

Dear Customer,

Issue Related to (pre paid to postpaid problem)

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Reg- Airtel Prepaid to Postpaid Migration.


Mobile Nuimber :- 9994204994
Locaton :- Chennai.

Am Vasanthakumar,being Airtel Prepaid customer for almost 5 Yrs,I just planned to migrate my number to postpaid and applied for the same more than one month before.Until day before yesterday their where no response from Airtel.

But by Yesterday i received a message from Airtel (404) as "We have released your number for Postpaid activation" and by today suddenly they have disconnected my Prepaid Connection by 18:00 Hrs. So i inserted my new Postpaid SIM and waited for Activation.

Until today 21:00 Hrs their is no activation with the new SIM.So i complained with Customer care and about this.But they simply told me that it will take another 24 Hrs. As i am working in a organization i fed up with more vendors and customers.So How can i able to manage a day with out mobile.

Prior they told me it will take only 10 Mins for activation. But now they reporting me it will take 24 Hrs. This is the way of commitment whether Airtel do with customers.

Request you to kindly look into this ASAP. Thanks in advance.

Dear Vasanth,

This is to inform you that your concern listed on 23 Nov 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

To,
MANAGER
Bharthi Airtel Limited


i have mnp my number from reliance to air tel... and i am an postpaid user. Now i am wishing to convert my number from postpaid to prepaid. But the air customer care is saying that MNP numbers can not convert from postpaid to prepaid. can i change my no. to pre paid ?? waitng for postive reply ...


Regards,
Gaurang Pandya
gaurang0911@gmai.com

Hi.... My Airtel prepaid number is 9880376572.

On 7th of December I applied for prepaid to postpaid migration. I was promised by the sales person (Mahesh - Airtel Madhepura office, Whitefield, Bangalore) that the migration will be done in 48 to 72hours and within 1-2days my address verification will be done and in the same day postpaid connection will get activated. So ideally my number should have been migrated to postpaid by now.

Today is 13th of December.... but still now my address verification has not been done..., leave alone the migration to postpaid. Everytime I call up the sales person he says that the server is down and there is a problem in the back-end. This seems to be a copybook response.

I can't digest that Airtel servers would be down 24/7 for such a long time.. point 1, point 2 - Why do you make false promises to your customers that the migration will be done in 3 working days.??!

I want Airtel to look into this issue.., and get my number migrated to postpaid ASAP..!!

Samrat Paul

Dear Samrat Paul ,

This is to inform you that your concern listed on 13


Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter

Facebook - Airtel Presence | Facebook

Dear Samrat Paul ,

We would like to inform you that your concern listed 13 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook

To
The Manager

I, Mayank Saraogi bearing no. 9845407335 from Bangalore have migrated from prepaid to postpaid.
The migration was completed on 17th December 2011, but i am still able to see my prepaid balance by dialling *121#
According to me in postpaid if you dial *121# then you should get option for outstanding, unbilled etc. but i get prepaid menu options such as balance, validity, my offers etc.
Also when i send mail to 121@in.airtel.com, my mail lands in prepaid department and not in postpaid though i am a post paid customer.

I have registered many complaints but no resolution yet.
I hope you look into the matter and resolve it with immediate effect.

Thanking You
Mayank Saraogi
9845407335

Dear Mayank Saraogi,

This is to inform you that your concern listed on 22 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter

Facebook - Airtel Presence | Facebook