Dear Sir/Madam,
We are a broadband customer of Tata Communications. My account number is
ACC002097699 and login id is ashaprisha@vsnl.net. We got our broadband
connection on 12th Sept, 2009 after paying Rs.5294 as four months rental in
advance and Rs.2600 for the modem. My internet plan is "Flash 384" in which
we are supposed to get the speed of '384kbps' during day time(8:00am to
10:00pm) and '1.5Mbps' during night(10:00pm to 8:00am) and on sundays, with
unlimited usage. But right from the beginning we are unable to get the speed
anywhere near that. The download speed during day time hardly exceeds
25kbps and during night it is worse than dial-up connection where download
speed is not even '20kbps'. Also the connection speed is never stable and
its impossible to work with this speed. I have made numerous complains
regarding slow browsing and downloading. Few of the complain numbers are *
10739036*, *10783572*. But nothing has been resolved till now. So finally
after being fed up with Tata Communications, we mailed them to terminate the
connection, seeking the full refund. I was told by a Tata Comm. employee Mr.
Sharon, Tata Communications, Kalyani Nagar, Pune, that the amount can be
refunded within 3 months. But today evening I received a mail that no refund
is possible in my case. Also they suspended my connection without any prior
notice.

Also their executives have a very callous attitude towards
the customer. They don't pick the call if called from the registered
numbers.


Sir/Madam, Rs. 5294 is not a small amount to be given away just like that.
If Tata Communications can't deliver what they have promised then they have
to give the full refund. Therefore I request you to make a firm case against
Tata Communcations so that consumers like us get the justice.


Thank You
Regards,

Asha Singh
J-103, Jasminium,
Magarpatta City.
Hadapsar,
Pune
Mobile-9960804964