Given Samsung Pixon Defective Piece and now making excuses now and offering new CKT change and no replacement after 2 months of purchase


Hello Sir,

This is Iqbal Johar from Mumbra, i had purchased a Samsung pixon M8800 on 20th July 2009 from Thane. and within 3 day the Phone Touchscreen stoped responding but the hard keys were working, so the Service centre gave me the crap, and did some software patching and did not give replacement then, and also promised that if the issue reoccur soon, i would be given a replacement

Now again on 18th sept. my mobile again stop responding to the Touchscreen and the hard keys were not working this time, the phone could be power on, but could not be powered off until removing the battery.

The Phone is with the Service centre since 22nd Sept 2009, they have "CLEARLY DENIED REPLACEMENT" and are only giving the option to replace the internal circuit board.

I have had to go to the service centre every day wasting my money to hear, that they are still discussing with the Higher authority about replacement and finally now they have clearly denied replacement.

The responsilble are Manoj (service sentre) and Jagdish (samsung) from "SAMSUNG SERVICE CENTRE THANE, OPP. THANE WALA GARAGE, PANCHPAKADI +91 022 25383636 & +91 022 25383737" and i was informed that this is decision made by the Manager "Mr Jatin Vrinagama" but they did not allow me to talk to Mr Jatin.

I am working in Microsoft Exchange and i know that Customer service means providing resolution to customer as soon as possible and if we are not up to the mark we have to refund the amount that customer paid to get the job done in the required time.

In this case i would like to get a replacement for My Samsung Pixon M8800

I would like to complaint against Mr. Manoj and Mr Jagdish. and request you to please guide me as to where i need to make consumer complaint against them.

Hoping that you will guide me in the proper direction and a reply will be greatly appreciated.

Thanks & Regards
Iqbal Johar