Originally Posted by Unregistered

Dear Sir,

Complaint number 85256 for mobile number 9229437690 to Tata Indicom not resolved
Dear Sir,

My mobile number is 9229437914. The phone number mentioned in the complaint is my brother's number.
There was scheme started by TataIndicom i.e. Rs 2008 voucher dated 15-12-2007 which was stopped without any reason on my mobile. They provided Rs. 2008 as main balance and freeTata-Tata for 2008 days and other mobile call charges were chaged at Rs. 1\min.
This service was stopped in just one year.
Maximum calls I make are inside Tata-Tata circle so I want that service to be restarted.

I filed a consumer complaint on Tata customer care but they say they cant revert the plan and hence issue resolved.

Please take appropriate action and tell me if anything can be done if possible and send this to TRAI authorities as soon as possible.

Thanks & Regards,
Pawan Sule

We are facing same problem. we are fighting against Tata from Jan2009. First of all we logded a complaint to customer care, they denied to lodge complaint. secondly we registered complaint online, they closed complaint without any reason. Thirdly we mailed our complaint to Nodal Officer, within 10 days Nodal Officer replied but we were not satisfied by this reply so, Fourthly we mailed complaint to Appeallate Authority, wait for 3 Months as per TRAI Rule, but not got any reply, Sixthly we submit a comlaint in DOT. Today we received some Reply from TATA, but we r expecting some reply from DOT.

So my suggestion is this follow same steps and call me 9219129610 for further steps, we can fight together for this issue.

Get ur case resolved in 6 Months:
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I follow instructions given below and get back this plan on my TataIndicom Number after one year fighting, try you may get your plan back and keep in mind save every step u take toward this case in a word file for future reference. Good Luck
Contact: 9810671057

***First of all call customer care and ask for a docket no as per TRAI guideline:
a. Call Centre
- Consumers can contact the Call Centre of service provider on toll free
number at the first instance for redressal of their grievances.
- Complaints pertaining to fault repair, service disruption and disconnection
of service has to be attended within a maximum period of 3 days.
- Other complaints to be attended by the Call Centre within a maximum
period of 7 days, subject to time limits laid down in Regulations on Quality
of Service.
- The Call Centre to register each complaint by allotting a unique
identification number to be called the docket number and communicate
docket number to the consumer.
- Intimate the action taken on the complaint to the consumer within the
time limit specified.
- Intimate contact details of the Nodal Officer (including his name, telephone
no. and address to the customer).

***If no body ready to register your complaint as in my case register an online complaint on given link:
tatatele.in/ComplaintTrackingSystem/NonTataIndicomComplaintAction.do

Note down complaint no., wait for two days until this problem closed without any solution as in my case.

***Now Email to Nodal officer of your circle as per TRAI guidlines and wait for 10 days for reply:
tataindicom.com/t-aboutus-customercare-complaint.aspx
b. Nodal Officer:-
- In case the consumer is not satisfied with the redressal of his grievance at
the Call Centre level or in case the Call Centre does not attend to the
complaint within the prescribed time limit, he can approach the Nodal
Officer for redressal of his grievance.
- All grievances received by the Nodal Officer with respect to fault repair,
service disruption and disconnection of service to be got redressed within a
maximum period of 3 days.
- Other grievances to be redressed by the Nodal Officer within a maximum
period of 10 days of the registration of the grievance.
- Nodal officers to communicate within three days from date of the receipt of
the complaint, the unique complaint number to the consumer.
- Intimate the consumer about the resolution or decision thereon within the
time limit specified.

***After getting reply if your prblem not resolved Email to Appellate Authority as per TRAI guidlines and wait for three months.
tataindicom.com/t-customercare-appellate-authority.aspx
Appellate authority:-
- In case the consumer is still not satisfied with the redressal of his
grievance by the Nodal Officer or in case his complaint is not redressed
by the Nodal Officer within the time limit specified or no reply is
received regarding resolution of the complaint from Nodal Officer, he
can appeal to the appellate authority of the service provider for
redressal of his grievance.
- Appellate Authority to decide every appeal within 3 months.

***If your problem not resolved after that call me for further guidline
as u will have to contact
tataindicom.com/t-customercare.aspx

tatateleservices.com/t-customercare-cell-of-dot.aspx
Public Grievances Cell of DOT
ddgpg@bol.net.in

***If your problem not resolved after that call me for further guidline
as u will have to contact
pgportal.gov.in

***If your problem not resolved after that call me for further guidline
as i will better guide you on phone.