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Airtel not allowing me to port out to other network.

This is a discussion on Airtel not allowing me to port out to other network. within the Mobile Services forums, part of the Mobile category; Hi, I made a request to port out from airtel to relaince , but after few days it got rejected. ...

  1. #1
    net.vipin is offline Junior Member
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    Exclamation Airtel not allowing me to port out to other network.

    Hi,
    I made a request to port out from airtel to relaince , but after few days it got rejected. They told me a excuse that this number is new and could not be ported out before 90 days, while I am using this number from last two year and the service provider is same"airtel.Their excuse is a big lie, please find my old mobile bill details which is of 28-sep-2010.
    If I changed this from postpaid to prepaid then whats I did wrong, for me its still airtel. It was my second unsuccessful attempt. I really too much frustrated and get tired from excuses, please help me because it seems there is no hope to get rid of my problem.

    My mobile number is 9971009472.
    And unique port ID is ad769815.

    Old mobile bill detailstransaction details

    Receipt no: 40698328
    customer name: vipin kumar vishwakarma
    account number: 1020979428
    mobile number: 9971009472
    transaction reference number:155476
    payment date and time: 28-sep-2010 20:23:34
    amount paid (rs.):350.00
    payment from: self care payment - debit a/C bill desk

    please help me and resolve my problem as soon as possible.
    Thanks and regards
    vipin kumar

  2. #2
    Michael is offline Junior Member
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    Airtel disconnected outgoing calls for my postpaid number 9910937817 without any proper notification. Reason: Address verification not done. If your executive cannot verify my home address then whose fault is this? I did not even get a call from your executive saying that he is not able to find my home. I would have given him directions to reach home. What kind of poor customer care is this?
    The talked to two people from your end: Sikander and Amit Kharbanda. Interaction Id: 1086288539.
    I am left with no options but to take help of the consumer court.

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste Mr .Kumar,

    This is to inform you that your concern listed 13 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  4. #4
    Airtel_Presence's Avatar
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    Namaste Mr .Kumar,

    This is to inform that your concern listed on 13 July 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  5. #5
    Unregistered Guest

    Default airtel a fraud company deducting wrong balances

    At 8:01 Am i sent message on loacl number and i received 8 messages from airtel that your 5 rs has been deducted leading to deduction of total 40 Rs. I have been using Airtel from last 2 years and i complaint them regarding dis , but dey said it is in our system that you hav sent these messages , when i have not sent . Now i want to port out , but airtel is not ready to tell me how to port out , they are saying that we will not allow you to port out , when i said you cant trap a customer , you are deducting wrong balance and dont even letting me to port out they said this is our policy . Now what should i do to come out of this trap , and this game of Airtel.


    juhi Gupta
    juhi2135@gmail.com

  6. #6
    Airtel_Presence's Avatar
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    Namaste Ms. Gupta,

    This is to inform you that your concern listed on 06 Nov. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel: About bharti airtel: Feedback


    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  7. #7
    Airtel_Presence's Avatar
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    Namaste Ms. Gupta,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  8. #8
    Unregistered Guest

    Angry sms issues

    hi i have airtel as my provider fr my mobile number
    for more than a month cant send msgs and have complained about it as well and still no resolution and im seriously not happy with the same and they keep on billing me for the services i cant use!!
    pathetic!!!

    and now when i want to port it out, i have to send a msg which is the concern here i cant port it out without sending a msg for the port out thingy, worst provider ever!!
    Rohan Dani

  9. #9
    Priyals is offline Junior Member
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    Hello,
    I want to port out from Airtel to a corporate plan but airtel is not letting me port out and telling me that I am an old valuable customer and they don't want to let me go...it's been more than a month and I have sent port out requests 3 times now...they call me to know why I want to port out and when I explain,they try to give me some new plan but WHY DON'T THEY UNDERSTAND that I want to MOVE OUT!! and they cut the call in the middle of the conversation EVERY TIME! I am facing immense inconvenience for more than a month because of AIRTEL !! I request you to please let me PORT OUT IMMEDIATELY!
    With regards,
    Priyal
    (9890754203)

  10. #10
    Airtel_Presence's Avatar
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    Namaste Mr. Dani,

    This is to inform you that your concern listed on 06 Dec. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel: About bharti airtel: Feedback


    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  11. #11
    Airtel_Presence's Avatar
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    Namaste Priyal,

    This is to inform you that your concern listed on 06 Dec 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  12. #12
    Airtel_Presence's Avatar
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    Namaste Mr. Dani,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

  13. #13
    Airtel_Presence's Avatar
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    Namaste Priyal,

    We would like to inform you that your concern listed 06 Dec. 2012 has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

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