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How Airtel Compay Treats Their Costumer

This is a discussion on How Airtel Compay Treats Their Costumer within the Mobile Services forums, part of the Mobile category; Dear Sir/Madam, This is to Inform you How Airtel company treats their customer. I am a postpaid Costumer and I ...

  1. #1
    Brannigan is offline Junior Member
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    Jul 2012
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    Thumbs down How Airtel Compay Treats Their Costumer

    Dear Sir/Madam,

    This is to Inform you How Airtel company treats their
    customer.

    I am a postpaid Costumer and I was using an airtel Number for quite some time, I happened to lose my sim card when traveling, So i decided to apply for a new connection with a new number, was fed up of my old number as I used to get many promotional calls from airtel,

    I applied for A new connection with no promotional calls from airtel, paid my old bill 1800/- by cheque, and inserted it in the drop box,

    after few weeks my dad gets a cal from airtel asking him my new number, my dad gets suspicious, he refuses to give my new number, as he was not sure who the person was, a lady from airtel who is speaking to my dad threatens to disconnect his no if he did not give my number, but my dad just refused, my dad forgot to inform me in time as he got busy with work,

    after few days the same lady calls my friend, and says, I am calling from airtel please give me Brannigan's no, by now I got to know all the calls this lady was making to get my number, I visited Airtel gallery and Checked what is the problem, there was A wrong date mentioned on the cheque, so I reissued a new one,

    She gets my number calls me and asks me what is the reason for not paying your bill, I told her I had Inserted the Cheque In the drop box, but due to a wrong date I issued a new Cheque and Its done,

    I Told her this is not right calling up my friends and asking them my new number, you could have just sent me a letter at home and I would Check the payment status, I was very angry with this lady, she told me If I dont pay the amount she would disconnect my new number, and she just hangs up,

    the lady who used to cal me her no is +91 7738399589, +9177381521153 I cant get her name I think its Sudiksha... or if you cal the number you can ask who was handling my case...

    well is this the was to speak to a costumer, I find this very Cheap and Unprofessional of Airtel, I want you to take action on this.


    Thanking you,

    Brannigan mendes
    9860471232

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste Mr. Mendes,

    This is to inform you that your concern listed 07 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste Mr. Mendes,

    We would like to inform you that your concern listed 07 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

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