I am also one of the sufferer of the absolutely pathetic services of the Reliance Infocomm who has given 2 connections to unknown people taking my forged signature , sending huge bills as well as threatening me for sending jail. With my experience , I can say that it is such a species that expecting a reasonable
answer from them is too much. Therefore one has to drag them to consumer court to get his grievance addressed.
In your case also , you have to move to consumer court for the the harassment you have faced and get some compensation. Only some reprimands by court will teach them a lesson to behave like a responsible service provider and then only they will believe that they can not take the consumers for a ride any more.

I understand your problem. I am closely connected with Reliance and as I understand, the reasons are;
1. After Reliance launched Hungama scheme @ Rs.501/= , a lot of people took the phones and misused. They left heavy bills behind and vanished, with the reason that reliance had to incur a lot of losses.
2. Since then, based on the payment pattern, they have set a credit limit of each subscriber. For example if they have raised a bill for Rs.1,000/= with a due date after 15 days and your credit limit is Rs.2,000/=. Now in case your consumption crosses Rs.2,000/= i.e. Rs.1,000/= from the pending bill and additional usage of Rs.1,000/= which is yet to be billed, Reliance would ask you to make some interim payment to keep your credit limit intact.
Logically, you may be right but you need to think from the business point of view. The cellular operators were looting the public all this while till Reliance came to the scene and you must give them this credit.
I hope you would appreciate.
Regards,
Yatindra Pal

I understand the reasons behind Reliance doing something like setting a credit limit. But why don't Reliance check the credit history of a person before setting up a limit like this? After all reliance infomm
depends on people making more and more calls doesn't it? .
It is time you don't punish an honest persons just because reliance made a wrong business decision and some dishonest people misused it and cheated reliance.
I agree that reliance did bring down the airtime rates and that did help the consumer.
Thanks

I have had the same experience more than once and had no choice but to go to the webworld,talk to the manager, get the name of his/her boss and give them a hell of a time with aggravation to both. Writing will never work nor will what you did. Just talk in a tone and language and amplitude that explodes their head and hope for the best that you get the result. It is a bitte dose of your precious time,effort ,and aggarvation and personal travel and personal effort that you will have to utilise. Also explore other options with reliance such as a fixed line postpaid connection and advance bill payment. They have an internal formula and if your usage exceeds a certain amount for your kind of plan,triggers automatic
message to save them from huge losses. Please know that the phone company also gets ripped off by real crooks and they have no way to know you are not,and have to treat all the same way for their safety.

It is good to have you on this forum.You can make a huge difference not only for the company but for the consumers who get placed in frustrating position. I must say with personal experience,there are huge communication gaps between different departments. Billing department does not know or take the notice that the bill has been paid and/or customer has made the advance bill payment. There is poor and very slowwww connectivity between different departments and nothing happens in timely and speedy manner even when all departments are on line by intranet and you know how speedy intranet should make the company in addressing and preventing problems and agravation to genuine and paying customers when phone line happens to be life line for user.
Mr Paul, company must address this and I know the comapny is capable of doing this and if it does not,it is only due to one element-disregard for customer grievance. Company also must segregate those who have cheated the company and develop mechanisms and softwares to prevent loss to company by such people and collect hefty deposits and keep their phone son sueveillance if company still wants to keep their business. I hope you choose to be the bridge and instrument in making this happen
for common good.