Dear Ramen ,

This is to inform you that your concern listed 19 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Dear Ramen ,

We would like to inform you that your concern listed 19 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir

I am using an Airtel digital TV ( ID 3008423999) I've launched a complaint ( No.20876325) dated :- 16-07-2012 regarding No signal problem.
During the call with customer care representative, he mentioned not to pay any charge to the Airtel engineer.

Airtel Engineer Mr. Prem ( Employee ID FD50101 ) had visited me on 17-07-2012 and demanded visit charge. He made me speak to the supervisor Mr. Sunil Kumar. Both were very rude and highly unprofessional. I refused to pay him the visit charges and gave him the reference of my conversation with the customer care department of Airtel. Mr. Prem didn't fix my problem and left without suggesting anything regarding the Problem. THIS IS HIGHLY UNPROFESSIONAL AND UNACCEPTABLE FROM INDIA"S MOST RESPECTED COMPANIES EMPLOYEES.

I immediately spoke to Mr. Yasin from the customer care department and explained the whole issue. He admitted that I've been wrongly committed and his supervisor will speak to me to resolve this issue. He also admitted that if the supervisor won't call than this would be the second wrong commitment from Airtel.

As per my Phone records I've called him at 12:02 ( 17-07-2012 ) and it is already 2 pm ( 17-07-2012 ).

I can't take this wrong commitment and Mental harassment from Airtel and request you to look into this matter at the earliest.
You may reach me at +91-9810448375.

I ALSO SUGGEST TO TRAIN YOUR SERVICE PEOPLE APPROPRIATELY SO THAT THEY RESPECT CUSTOMERS MORAL AND ETHICAL VALUE ANDALSO BEHAVED PROPERLY

I look forward for your further action regarding my complaint number 20876325.
I've received a call from Airtel stating that I don't have to pay any visit charge and my problem will be resolved within a day or two. Nothing has been resolved and It's been 5 days.
When I called up Airtel Customer care today and spoke to Mr. Vinay Shankar ( floor supervisor ) from Airtel North India hub. He has mentioned again to pay the visit charges. This is like a game play for Airtel with No customer respect.
I've sent emails regarding this ( dated 17.07.2012, 21.07.2012 and 25.07.2012 ) but my problem hasn't been resolved. On the contrary my daily burn rate is continue getting deducted from my account without using the same.
I request you to please take appropriate action on this.


Thanks
Warm Regards
Rakesh Kumar

Namaste Mr. Kumar,

This is to inform you that your concern listed 27 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Namaste Mr. Kumar,

This is to inform that your concern listed on 27 July 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 27 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi
Airtle deduct Rs. 29 for autorenewal of SMS pack(in Oct) which i activated in August for 28 days.
I received SMS to deactive and i replied with STOP for same to deactivate and also the pack not activated in month of september and during that Rs.1 per SMS also charged to me.
When i tried to know how they can deduct by their own they argued that SMS service will be self activated service and they did not sent the SMS to STOP the service and this service can't be stopped with SMS.

Please help me to stop the cheating by company..

Namaste Yogesh,

This is to inform you that your concern listed 7 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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Airtel has not activated my sim card 9550425850,it has been more than 20 days I was promised that sim will be activated within 48 hours.I have submitted my documents twice in airtel office.Poor and pathetic customer services from airtel.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 23 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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With great regret I am writing this Email as I have suffered a lot of bad customer service with Airtel.
I activated 2 G services on my account on the 19th dec 2012 and to my surprise the connection got barred on the 21st dec 2012 and the reason given was high internet usuage and on 22nd the credit limit was increased and got the connection to be barred again on the 24th dec 2012.
I would have wasted at least 2 hrs speaking to your customer service reps and no one seems to understand the problem.
My simple question is I am on a 149 2G unlimited plan and on an unlimited plan even if I use 20 GB how does that matter and how does that matter if I take the connection on the 1st of the month or on the 1st day of the billing cycle.
The product was mis sold to me as no one told that the services will be barred if the usage is high and what is high usage on an unlimited plan.
I was on call with Nithya on the 25th Dec at 1 AM in the morning and when she was unable to address my query I asked for some supervisor trust me she put me on hold for 16 minutes and no one spoke and I had to cut the call and call back at least 5 times requesting for the supervisor to speak and no one from vijay,rahul,shanker and Ratheesh transferred the call to the supervisor and they all put me on hold for more than 5 minutes.
RATHEESH also said they would not have information regarding who I spoke to last with AIRTEL customer service which is a complete wrong information and Rahul told me that the information is available to all and he misled me.All promised that Gomathi who is the supervisor would call back in 2 hrs but no one ever did call back.
It was a very bad customer experience and if this continues I will have to switch my cell provider.
What amazes is that all gave wrong information and even Harish who spoke as Supervisor said the connection will not be barred as the Credit limit is enhanced to RS 8000.
I Want your teams to listen to all the recordings and ensure proper action is taken against all the agents and supervisors mentioned above as I am sure other customers are also going through this.

Mobile number 9845216925

Namaste Mr. Kumar,

This is to inform you that your concern listed 23 Dec. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Airtel number : 9500082076

Request number given by customer care :1190264821

email :mail.arunachalam.s@gmail.com

On wednesday Jan 2 2013, I visited an Airtel shop at Anna Nagar, Madurai to get a Nano sim for my Iphone 5 for an existing post paid number but I was informed that this number is a chennai circle number and they can't provide me a new sim card instead instructed me to go another shop in BB kulam to cut the SIM for iphone 5(I was charged 50 for it) I did the same and from then I m facing a lot of issues(now I cant put the new sim in any other phone) .I have contacted customer care numerous times nearly 10-15 times .One customer care agent requested me to visit the shop again to get the issue resolved, I left all my work to visit the shop again but again the same result no proper response .I have even escalated the issue . One of the customer care supervisor promised me to deliver an Nano sim card to my address in madurai but I have not even received a single call regarding this issue .

I have a simple question If I have purchased a sim when i was living chennai and I move to madurai, if I want a new sim You require me to go to chennai leaving all my work in madurai behind to get a new sim ?I can understand if its a different state but within the same state ? I dont get it ..

Respected Sir/Madam,

I am having mobile connection in the name of Damle Kanchan having no. 98701 77405, repeatedly I am getting phone calls from Mumbai office about my arrears, I have told them that I have deposited that money at your authorized centre named Tele star Communisystem Pvt. Ltd. Swaroop Complex, Karve road Pune 411 004 but your officers or whomever the person may be asked me to tell Tele star to update the record. Is this a fare thing to say? I am giving my details of payments:

Date 14th December 2012 Receipt No. 31612 for Rs. 830.00

Date 02nd January 2013 Receipt No. 32286 for Rs 720.00

Please note, at this movement I have not received any SMS regarding receipt of payment from your side. Pl. ask to Tele star to update record.

pl. do the needful at your earliest waiting for you reply on my address andy.damle14@gmail.com


regards,


Damle A V(Kanchan"s father)