Originally Posted by Unregistered

Hello ALL,

i would lie to share my experience with you.

MY vodafone number is 9985810202 (PREPAID).....

i have recharged my mobile with 21 (sma pack) to have sms traiff reduced to 1ps.

I rechanged my mobile on ugadi this year and got a confirmation on the same day , but even then i waited for one day as vodafone always comeup excuses and underlined conditins.... and i started the service the dy after ... and i could send messages and i have sent hundereds of them to make the most of the offer and i wasnot sent any updates about my balance and i which made me more confident of offer activation,

BUT TO MY SUPRISE ... after 4 days i was sent some tons of messages saying i have been charged with 1re FOR ALL THE MESSAGES i have sent in these days.......

Completely frusted me , called up GREAT VODAFONE CUSTOMER SERVICE , the person who spoke to me offffered help and raised teh request to back end team and promised me help me within 48 working hours .... asual i heard nothing from them .. so called them back and learned no request was raised for my number and i was so furious ......... and again they promised me help and advised they have raised the impact of eh issue and will callback with help and explanation........... and NOTHING HAPND EVEN THEN.....I calle them again i wanted the speak to the supervisor on the floor to discuss the issue.. so i aganet did transfer the call but after being on HOLD FOR 15 minutes thecall gor disconnected automatically without any information ... so i CALLED UP AGAIN and TO MY SUPRISE THE CAL DISONNECTED AGAIN.........i wantd to kill these bas***ds and M F******S ....

So i called up again to and this time teh agent was talking VERY RUDEEE to me , he asked me to send THE SMS CONFIRMING the activation which obivously didnot have by then... so he straight away asked me f**k off and told me nothing can be done about it and i will not be refunded any money....and when i asked the call to be transferred to supervisor THE CALLL GOTTT DISCONNECTED AGAIN......

i called them again and i was given similar answers and offered investigation some time.....

I disconnected the call in frustation and called decided to ESCALATED the issue....

I mailed the nodal officer (MR ZILAH) and got they advised me to contact nodal offocer of AP.

I maled them AGAIN and AP people sent me an automated rsponse that they will get back to me in 48 hrs... and took their own sweet time and asked to get the REFERENCE NUMBER for the call........

SO I CALLED CUSTOMER CARE AGAIN and asked for reference number to escalate the issue...The agent was comletely pissed off and offfered help again and said his supervisor will personally look into the issue but then i was not in any positionto believe that and took the reference number for that particular call as he refused to give me old references of teh calls..

I mailed vodafone again and they again took there sweet time to respond...BUT MY OFFER ATLAST GOT ACTIVATED...

I was emailed back by the team sying that the offer is activated on the account and they are closing the case....

I EMAILED ZILAH AGAIN WHO GAVE EMAIL ADDRESS OF AP NODAL OFFICER : ANIRUDH JOSHI from whom i havent heard anything till date.........

I emailed them couple of times for an explanation for the daly BUT THERE IS NO RESPONSE TILL DATE.

its been 3 GOOD MONTHS NO STILL NO REPLY.......

ITS NOT ABOUT MONEY NOW... THIS IS SERIOUS HARRASSMENT ......... WASTAGE OF TIME.....

ITS TIME WHEN THEY SHOULD CHANGE THERE TAGLINE FROM "HAPPY TO HELP " FROM LAZY TO HELP".

people should refrain taking vodafone connection.

Please contact me on gandhamsudhir@gmail.com, if you could help me with tis.

Hi Gandham,

Thanks for writing in to us and for the time on our call. Please be assured that we are looking into the issue and will get back to you at the earliest. Kindly email us at vodafonecare.ap@vodafone.com for any assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Andhra Pradesh