Customer Care,

I purchased my Nokia N81 mobile set with IMEI No. 356994017799416 and got a
corrupt software error in the first week. Sent it to Nokia care through the
dealer located in Karol Bagh at a Nokia care centre and the cell phone was
with them for about 25 days. Got the cell today that is on 28-01-2009 and
cell phone was in a real bad shape with multiple scratches and tore marks.
The work was done with utmost negligence and chaotic sense. The software
installed in the phone has been updated and the text appearing is distrupted
in view and I am getting a distorted view. Is this the usual way of dealing
with customers? After purchasing such a handset fo not so modest value one
expect to be treated atleast with some diligence which is not the case here.
I am not one of those to get my hard earned money into the sewer and I am
sttaching a copy to the customer satisfaction court. Whatever you come up
with I want full recovery of my 25 days lost and the wear and tear done to
my cell.

Agam Arora
Phone No. +919899966500
IMEI No. 356994017799416