Hi,

I have bought a blackberry BOLD from Airtel (distributor-USHA International, Noida) costing 35000 INR on 28th March 2009.

It has been only 7 months and i have problem with the trackball, keypad is peeling off, bezel is loosing its color.

I have visited the Airtel cusotmer care service centre 'N' no of times and they have told me that the trackball will be changed under the warrant however i need to pay the cosmetic refurbishment charges if i need to get my keypad and bezel rectified.

If they are treating me like this what about those who might have bought an average phone from them. I have seen number of blackberry forums where in people had same problems but their service provider AT&T, Verzon etc have covered this cosmetic refurbishment under the warranty period.

Why Airtel is running away from this or why blackberry in India do not want to cover the same problem under warranty.

I request you to please guide me how to take this forward.

I have bought the most expensive handset from blackberry and still within 6 months i am facing so many problems. Whats the point of warranty then?

Please advice.

Thanks,
Arun
9717074242

I have bought a blackberry BOLD handset through Airtel on 28th March 2009
however within 6 months the keys have lost it colors also the bezel (silver
line at the sides) is also loosing its color. Over and above this my
trackball also started having some problems.



I have sent the device for repair to one of the Airtel customer service
centre for blackberry as it is under one year warranty. They told me that
the trackball will be covered under warranty however they will charge
cosmetic refurbishment charges for keypad and Bezel.



I have bought a high end phone of 35000 INR and I do not expect it to get
discolored in 6 months. Blackberry and Airtel are global names and this kind
of service is not expected from them.



Please suggest how I can proceed. I want to file a case against them.



Thanks & Regards,

Arun Kumar

GSM: +91-9717074242, +91-9212662328 | Desk: +91-11-40773700 | Extn-173 |
Fax: +91-11-26815472

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Mohsin Khan
Airtel Customer Service Team

Dear Mr. Khan,

I do not know what sort of action you are planning to take, the same blackberry handset is arond 15000 INR in US through service providers like AT&T, Verizon etc however Airtel is charning 35000 INR for the same set. One it is being locked by Airtel, two the keys and body is peeling off, loosing color in 6-7 months.

Airtel do not want to cover it under warranty however AT&T etc are replacing the complete handset.

I am trying to get connected to Blackberry concerned people, atleast they might help me out.

A 35000 INR handset looses its keypad color and body color how is it possible?

Are you waitinig for my warranty to get over?

Hope you understand my concerns and would like to resolve it soon.

I request consumer court team to suggest me the next steps to take this case forward.

Thanks
Arun
9717074242

There has not been any movement in this case. the concern has been noted but no action has been taken for more than two months now. I request consumer court to suggest me how to file a case because i have lost my patience and i am no longer willing to wait for thier action.

Please suggest urgently.

Arun
9717074242

My problem has been resolved. My Handset has been replaced. I would like to withdraw my complaint.

Thanks & Regards,
Arun