mohit sharma

this is complaint regarding my phone samsung galaxy s2 white i9100, i purchased this phone in dec.2011 in 30200, on the box it was mentioned that its samsung galaxy s2 i9100 model, when i opened the box, and start the phone, it was i9100G instead of i9100, which is different variant of the phone galaxy s2 i9100.

i had sent a mail regarding my this issue around two months back to samsung support site, firstly they were saying they will give me the check of billed amount, but now they are saying to take the black i9100 in the replacement, and i spent 2000rs more for the white version, i mentioned in the first mail that i want i9100 white in the replacment. can you please help me out this.

i am having samsung galaxy mobile s2 i used mobile for 8 months, from the past 2 days its getting battery low every time, i went to service station, they are simple telling that its a water log it can't be warranty it ll charged for 14k of amount. but still 2 months warranty is their. please help me out..

Name: sunil Kumar J
Address: 633/3, 1st Main, 1st Cross
Mathikere bangalore-54.
ph no: 9538222102

I have purchased a samsung mobile phone(galaxy r)cost of 22000 on 22th dec 2011 but two day ago my mobile was dead and when i contacted the samsung authorized service centre ,they have told me your mobile motherboard was broken
and you will pay for Rs 7000 but my mobile was dead on my hand i was use to listen song and mobile was off suddenly so why service center told to mobile motherboard was broken PLZ HELP ME FOR THIS.AND TAKE ACTION ON MY REQUEST AS SOON AS POSSIBLE..I WILL BE VERY THANK YOU

I am Inspector Subhash chand in Delhi police posted in Police Station Pahar Ganj and I want to inform you about the hand set with connection of idea service distributed by Delhi police is not working in proper condition in Police Station Pahar Ganj. Please help me as fast as you can. We already complaint about it by No. 5890-91/Admn.(ii)/Central Distt./Delhi police, Dt. 05-06-2012.
I will be very thankful to you for it.

Dear sir/Madam,
I have bought Samsung Windows Mobile model C-6625 online thru Dealsnyou.com vide their invoice No.2699 dated 09/06/2012 which was generated by Aakanksha Distributors pvt.Ltd.819 Arise Plaza 27th Main,HSR Layout Bangalore-560102 their cell no. 09739693036 and Landline No. is 080-22582190 and their website Enext.in. But these mobile set was troubling with the hang problem. It is not receiving calls sometimes after repeatdly try. I went to Samsung Service Center to show the complaint to resolve the problem but their Mr. Abhishek Mgr. has refused to do the support because this mobile is made in south africa and will not work properly in india. For that they count this mobile out of warranty and asking me to pay for the new software. which is not genuine. It is very much in warrant and I have the bill of this phone as well. If Samsung will deny to support the customers like this then nobody will trust on their products. How will a customer come to know where it has been made before buying and how come samsung is allowing their african partners to sell this product in india without updating the software. I am really annoyed and surprise the company's policy. Please support me for my problem. how should I get it resolved. Thankyou very much
Kind Regards
Mrs Raj Sachdeva
9312636275

Dear Sir,

I'm Saurabh Shah. I have bought Samsunggalaxy S3 about a month ago.
From the day one I'm facing problem regarding the battery of the phone. It gets drain out very fast & when you put it for charging it takes lots of time to charge.
When GPRS is on battery gets low very fast & without using gprs also battery finish very fast.

I went to service centre for it. They just updated the software of it. But still I'm facing the same problem.

Kindly please help me for it.

You can mail me on my mail id sobs87@yahoo.co.in

Saurabh.

i have purchased gt-c6712 phone on September 2011 ,after 6 months my phone's performance was decreased day by day.i shown to service center people...they said a software need to be updated ..i said do it ..but after few days again same problem and nw my Bluetoothis also nt working properly ..how many times i hv to show this to service center pepople really i got fed with this mobile.....for this phone i wasted 6000/- at that time...now my warranty date is also going to off..
wht shd i do now...
plz help me someone

Dear sir,

myself NITIN SHARMA, i have bought Samsung Galaxy S , GT-I 9003 , on 30th of march 2012, from Hyper city retail(india) ltd. lower basement, MBD Neopolis Mall, Ferozpur road, Ludhiana- 140001, ph no. 0161-5293000.

on 5th july 2012, the cell started giving me problem, after switching it on, it only shows Samsung name on screen and not loading futher, so as it is in under guarantee period, i went to the SAMSUNG service center, Imperial refrigeration, B-37/309, NIRMAL NAGAR,CANAL ROAD, DUGRI, Ludhiana-2, phone- 0161-2501763, there they told me that this set of IMEI NO. 354949041746678, was already sold on July 2011 under some other name and it is not in guarantee period now, then after 2 days they told me that this cell have motherboard problem so it will take 5-6 days to repair and charge will ne more than Rs 6000.

so i took that cell and came to the hypercity retailer for enquiry as i have bought this cell on 30th march 2012, they check their records and it has been sold on that date only to me but Service center is saying it had been purchased 1 year back.

now i have given this cell to hypercity people to resolve this case on 13th july 2012, they said they will repair this on their own and committed me that after 20 days i can take this cell, but how can i take 2nd hand cell. it is completely fraud case .

today 30th july 2012, i went to hypercity, they are just avoiding me saying that they can not do anything and Samsung service center is telling lie that this cell is 2nd hand, they are not giving me back my cell also not replacing it or giving me back my money.

i have the printed bill of same and receipt of hypercity that they are having my cell.but now they are not responding well enough that when will my cell will be ok and returned to me.its already been 20 days. i am really fed of by SAMSUNG service and SAMSUNG product. i dont know whose mistake is this either SAMSUNG or HYPERCITY. i just want my money back and from now onwards i never will buy any of SAMSUNG product and will never advice anyone to buy .

i want consumer court to resolve my problem as my Rs 18500 are wasted. PLEASE HELP ME OUT, WHAT SHOULD I DO.

REGARDS
NITIN SHARMA
08146625712

I Mr. Vikas Gupta mbl no.8080656490.. have purchased samsung galaxy S2 I9100 on 2-august-2011.
handset started to give me problem charging problem n many other handset has been repaired for 5 to 6 times now i am getting a battery drain problem and auto restart n auto vibrate... i asked them to replace my handset they said it wont be done u have to repair it i asked them to write and give it to me they didnt
my Imei no.355310046619494.. plz do the needful....

HI,
I HAVE PURCHASED A SAMSUNG MOBILE PHONE FROM HOMESHOP18 (GT-s5360) COST OF Rs.7000/- ON 28TH OF DEC 2011.HANDSET NOT working

dear sir, i am pandu from himatnagar. my friend buy a samsung c3520 phone in nov 2011. and given gift to me. imei no.359546/04/109223/9 and s/n:RH2BB92548B.but i lost my warrenty card. few days before my phone is switched off automatically. it is not on again. go to nearest samsung custemer care centre in himatnagar, gujarath. they told software problem, and charged 270 rupees. working good when i receive the phone. after 2 hours the phone switched off automatically. problem will repeated. again i visit same servicing centre. they taken 2 days time, after that they say that is the board problem will charge 1800 rupees approximatly. i am not intrested on that message.
my questions are 1.it is not possible warrenty with out bill. already record in web as per imei number.
2. why dont they tell , this is the board problem in first attempt. i think this is not a ordinary cervice centre, it is authorised service centre.
3. my phone in same dead condition after charge 270 rupees.
4. what is your action on my new phone damage
please think, this type of problem facing not me only. lot of people there. please help me

I bought Samsung galaxys2 (I9100) 10 months ago on the date 21-sep-2012. It is not working as well, when I charge its battery it is overheated and it may burst me. It is running on very slow process. when I open its own software it show force close notification even market also and the internet is run while the downloading is in process. otherwise it cant run internet. when I went to customer service center they only update and give it as it. I want my money back from Samsung mobile or replace my mobile

RESPECTED SIR,
with due respect i want to say that i am went to Samsung mobile service center in first week of July for my Samsung handset b7722 repairing and complained that any key is not working ,they note down my complain and called me after one week, when after 10 days i went there they are return my set and take my signature on satisfy column and when I check and I found that some keys are yet not working I asked them they told me that you are not mentioned specific key after my protest they take handset and called me after two week ,i went there after 3 weeks now they are saying that the display is also damaged somehow so it takes 1or 2 weeks more. I am want to inform you that my set is in warranty period which is expiring in sep 10 , company’s authorized service center is harassing me and it is possible they are using my handset parts in their personal favorite customer because my handset display is good working condition , I want to say in between time period I am bound to by a cheap handset for my routine working, it is more possibility that they return my set in extra poor condition and after 10 sep I lost my warranty period and company will started charging its repair charges
Parikshit t verma
9450821954

[RESPECTED SIR,
with due respect i want to say that i am went to Samsung mobile service center in first week of July for my Samsung handset b7722 repairing and complained that any key is not working ,they note down my complain and called me after one week, when after 10 days i went there they are return my set and take my signature on satisfy column and when I check and I found that some keys are yet not working I asked them they told me that you are not mentioned specific key after my protest they take handset and called me after two week ,i went there after 3 weeks now they are saying that the display is also damaged somehow so it takes 1or 2 weeks more. I am want to inform you that my set is in warranty period which is expiring in sep 10 , company’s authorized service center is harassing me and it is possible they are using my handset parts in their personal favorite customer because my handset display is good working condition , I want to say in between time period I am bound to by a cheap handset for my routine working, it is more possibility that they return my set in extra poor condition and after 10 sep I lost my warranty period and company will started charging its repair charges
Parikshit t verma
9450821954[/QUOTE]