Hi,

Phone Model: Samsung Wave S8500

I bought the phone for Rs. 17600, from the starting i was facing problems of phone restarting and hanging so once i visited the Samsung Service Center at shimla they told that the Bada 1.1 the OS for this phone is not stable but as there is no update yet they again installed the Firmaware, and to me to check soon with Smasung Service Center.

Then i started facing problem with my camera and its button so checked my mobile into Service Center At Bangalore:
Intouch Services,
12,13 1st Floor, 100 Feet Ring Road
Banaglore 560076
Contact Number: 0808-41311176 (Bill no: 4122400529)
They changed my camera under warranty and upgraded my firmware to Bada 1.3.
After few days i observed that restart problem was getting more and more and the main problem was the mobile started getting heating, so contacted the Call Center:30308282, and i was told yes there is a problem with firmware and to wait till March as Bada 2.0 is being released and all my problems will be solved in that, and in few days while i was on an important Client Call for 29 mins, the phone got switched off and was very hot (During call mobile was not plugged in for charging) and i was not able to switch it on so i took the phone to above mentioned service center which is 30 kms form my house and had to take a full day leave from office, and after 2 hrs of wait they checked my mobile and told that motherboard has burnt due to overheating and also my mobile's warranty is also over so i need to pay Rs.5200.
At that time i took my mobile and when showed it in other Center they told no service center can have installed Bada 1.3 as its unstable.
So what should i do? Due to there mistake my mobile is not usable and all my important business contacts, important mails, Notes and account information is also gone. Please help me with this, i would be very thankful!

Dear sir

i purchased samsung wave 525 on 9/1/2012 having imei no 359020043447742, s/no rdybb06462d it have a problem of restarting i go to samsung service center 14 times located in sec 16 naming life line solution near hoothey change software 6 times but the problem remain same, they have no manner how to talk to customer, they don't pick up their phone then they change motherboard of it but it got new problem of auto recharging, auto keypad lock on without any connection of cable. i get totally upset plz help.
sandeep kumar service centre manager name-Mr. sahil
9958643675 contact no 9953536599
narut07393@rediff.com

Sir/Madam

IMr. Bhandari Mehul from surat (+919913159123) a complaint against your SAMSUNG SERVICE on thefollowing ground:

ThatI have purchased a samsung mobile bearing MODEL NUMBER: GT - S5670,IMEI NUMBER: 359235044537206 from your dealer Hiral Mobile, 2/620, Surmawad, Surmawad, Rustampura, Udhna Darwaja, Surat. Bill No. 2739. Dated 31-10-2011

Thespeaker of the said mobile is Not Start Wifi and Bluetooth and I went to yoursamsung mobile service center at L1/L2,Ramsha tower,near dhanmora comlex, below vijay dairy,adajan patiya, Surat, Gujarat 395009. Two Time I Give My handset for Solve My Problem but Wifi and Bluetooth Properly Work Only 5-6 Days After Wifi and Bluetooth Not Start. My Handset All ready 3 Time Format\Update on your Service Centre but Problem have been not Solve.

SoI kindly request you to take necessary actions to solve the matter atan earliest because at present I am having use without Wifi and Bluetooth Mobile GTS-5670.

ThankingYou

Yours Faithfully
Bhandari Mehul (+919913159123) (mehulbhandari9@gmail.com)

sorry Dear Samsung always best brand company of mobile so no any complain and this time many samsung smartphones avaiable in market and no any complain

Dear Sir,

Below is the whole conversation between me and samsung. Its very pathetic continuously i am facing a lots of problem from past 6 months in my samsung mobile despite of many services they people are not been able to solve the problem and the problems a still existing, My phone continously turn off n on automatically, there is lot of battery problem , it hangs every time, auto charging and many more.

After such a long conversation with samsung i have decided to sue on samsung. They people just revert once after that just for formality a apologies mail, i got a call from somone from their costumer department but doest seems any help from their side, Please help me to get my money back with compensation they people had wasted my precious time.


On Sun, Feb 12, 2012 at 8:50 PM, Deepak Baliyan <deepakbaliyan89@gmail.com> wrote:

Dear Rajiv,

Its the height of my patience level, I don't think so Samsung employees showing any concern about this case, Now i have to do something by my own.

I will sue on Samsung in consumer forum within this week. Thanks for your support at least they people revert once to me.



On Thu, Feb 9, 2012 at 11:23 PM, Deepak Baliyan <deepakbaliyan89@gmail.com> wrote:

Thanks for the revert Ankit.

But this not the solution of my problem, as i had already discussed i need my money back, i dont have trust in samsung now. I guess you haven't read my trial mail properly, i have clearly mentioned that, i have went down to your service center more then 10 times in past 6 month they people have replaced mother board also but still i am facing the same problem.




As you have written in you mail (you can come down to our another service center), this shows that Samsung is doing partiality in providing good services to costumer it varies service center to service center.


And for your kind information i already have wasted a lot of money in terms of travel expanses even i have to take leave from my office that cost me a lot.


Now i don't want to go to your service center. I need my money back with compensation. If u can help in this case please let me know awaiting for your response.



On Thu, Feb 9, 2012 at 5:16 PM, ANKIT SAXENA <ankit.s3@partner.samsung.com> wrote:

Dear Deepak Baliyan,

Thanking you for partronizing of samsung product,so kindly visit to our service center and resolved the issue and if facing any kind of problem in future so contact to me or another service center (CEE EMM SERVICES) Owner name:MR. MR R.S TIWARI ph no:9810260904.



Thanks & Regards:
Ankit Saxena
Gzb branch
voc cs-Dep
9718904666




------- Original Message -------
Sender : SUPPORT INDIA<support.india@samsung.com> Contractor/SIEL-S/Samsung Electronics
Date : Feb 09, 2012 16:35 (GMT+05:00)
Title : Fwd: Re: Serious Issue( Need Money Back)

Dear Sir,

Please look into the below mentioned mail and do the needful on priority basis.

Concern- mobile not working properly and customer is threatening to take legal action

Product- HHP

BP Number- 8435278109

Thanks and Regards
Rashi Gupta

------- Original Message -------
Sender : Deepak Baliyan<deepakbaliyan89@gmail.com>
Date : Feb 08, 2012 16:38 (GMT+05:30)
Title : Re: Serious Issue( Need Money Back)

Varun,

Would you be please able to help me out in this case if not then please let me know accordingly i have to do something legal for this.

On Tue, Feb 7, 2012 at 4:33 PM, Deepak Baliyan <deepakbaliyan89@gmail.com> wrote:

Awaiting for your response from last 3 days.

On Sat, Feb 4, 2012 at 9:53 PM, Deepak Baliyan <deepakbaliyan89@gmail.com> wrote:

Thanks Varun,

Hope this gona be resolved soon.

On Sat, Feb 4, 2012 at 9:43 PM, SUPPORT INDIA <support.india@samsung.com> wrote:

Dear Customer,

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.

We sincerely regret the inconvenience caused to you and assure you of a quick and most suitable resolution. I have forwarded your query to the concerned department and they will contact you shortly in relation to your query.

We appreciate your patience and assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,

Varun Bajaj
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Deepak Baliyan<deepakbaliyan89@gmail.com>
Date : Feb 04, 2012 18:30 (GMT+05:30)
Title : Serious Issue( Need Money Back)

Dear Team,

Unfortunately to say you but i bought the worst Mobile phone in my life, I wasted my Rs.15500 to buy a faulty hand set.


I have purchased Samsung GT-S8530( wave 2) on 12-7-2011 from Spice Hot Spot Lakshmi nagar delhi, from the 4th day onwards i am continuously facing the same problem still your people are not been able to solve it.


This phone automatically turn switch off and on even if want to use the Push Email service it stops working after 2-3 days shows some kind of error whenever i want to check any mail.


Initially i was thinking its not a genuine problem so i went to service center sec 27 noida, they people told me that's its an software problem,
so they updated the same in this process i lost my whole data saved in my mobile.


Within 2-3 days same problem occurred, i went to service center again they people told me its an battery issue might b this battery a bit loose thats why it happened. .


Again within same duration time same problem occurred auto switch off and switch on , also push mail stooped work, after few days back i got a bit time then i went to service center, i was very frustrated so they they people told me change the motherboard fro the same . I got my mobile back after 12-15 days.


In this time period of 6 month i am used to facing these problem continuously. Last time it starts changing battery automatically, showing a sign of attached data cable. battery problem, turning switch off on continuously sometime it turn off and on 7-8 times in a day, push mail not work, hanging problem.


I don't have that much of time to go back again and again to service center. I almost went there around 11-15 time for same problem, but i dont think so you people have solution of this problem. IN THIS DURATION OF TIME THEY PEOPLE HAVE CHANGED battery 3 times charging jack 2 times, motherboard and don't know what else they have changed.


Tell me whats the benefit of buying this phone i am a professional i need to check my mails, Blackberry was better option for me but i choosed Samsung now its a burden on me. i wasted my money on such a crap i never had used.


Now the question is despite of all these services provided by you i am still not been able to utilize the benefit of this mobile , i am very much frustrated with this phone and i can assure you i will never use samsung phone in my life nor even i ll suggest it my friends to buy samsung phone..


Now its very much clear to me i can not trust on Samsung anymore. I need my money back at any cost, if you people have solution for this please revert me on the same within 5 days.


Last option for me that one of my friend suggested me is to sue on samsung in consumer Forum they people will definitely help me out. I wasted my time, wasted my money but still facing the same issue.







--
Thanks & Regards,
deepak baliyan
7503752021

my problem is that i have purchased a new cell on 25th march 2012 SAMSUNG GALAXY S PLUS GT-I9001 and i am facing the problem of auto on and off... i have given it in service center for software update and even the service man have personally used under observation still the same problem arised after 1 day.....n den again i went to service centre for help.......so i want to replace it with a new handset.....plzzz telll what should i do.....i am not at all satisfied......

I, Sunit jain purchased Sansung galaxy note worth rs 32250 from One of the franchise of samsung itself. On the day of purchase they told me that they dont have the white cover for the same. They said they will have the same after three days. After three four days i started contacting them, they never gave my cover worth Rs 2000, and always said they will give it after two days or three days. Its almost more than three weeks now and i dont have my cover. Please take some serious action against them. As this is clearly a case of fraud.

I brought a Samsung galaxy s2 on January 5th 2012.. But i got a Samsung galaxy s2 i9100 G version but in the box it was written as just s2 i1900.. So i complained Samsung that i want to get either my s2 replaced with a non-G version or do refund.. So after 2 month I got a call from Samsung unit that my Samsung galaxy s2 will be replaced with non-G version.. And they told me to submit my phone to the nearest retailer.. And also told that my new phone is ready and i will get the phone within 3 days.. I went to service center in ThiruvallaKerala and handed over my phone.. Even after 10 days i haven't got my replaced set.. Today i called them.. She told me that she called Samsung center and they have told my replacement will take 2 - 3 days.

Sir,

I have a Mobile Set Samsung Guru Dual 35+ (IMEI No. 357277044384082). The same was become dysfunctional on 09-04-12. My vendor (Dev Communication, Agency Chowk Pauri, Mob No. 9758312602) send it to service centre at Srinagar Garhwal on 09-04-12 and later to New Delhi. Even after a long time the Mobile set was not received back after repair & causing difficulties to me. Kindly look into the matter and expedite the process so the same may be received soon.


Mohit Kothari,
Mob. - 9756843570,
email - mohit.kothari007@gmail.com,
Pauri Garhwal, Uttarakhand - 246001

Sir,
i bought a new galaxy r phone on 27-12-1011
from the first day i have seen many problems such as automatic restarting , hanging off, overheating and when i went to the service centre on the 2-01-2012 they told that they will solve the problem when i told them to replace it with the new handset and they just updated the software i.e at starting it was 2.3.5 and when they updated it gone to 2.3.4 telling that they only has this software from that day i had visted 8-9 times to the service centre with no solving problem when i asked for the replacement for the phone they told that they will solve the problem and the manager of the service centre took it for the observation :
But now it has more problems then the starting and i dont wont to repair again and again so am asking for the replacement so plese understand i dont wont a defected handcent even after 8-9 times going to service centre i would recomend a replacemnt for my phone




my phone imemi no:358421040933992
bill no:4131337980
serial no:runb910969b
service centre no:040-40045591