Dear Mr.Mani,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2641604 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Mani, We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order. Cheque Favoring :Satish Mani Amount : 4198.00/- Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days. Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance. Request your patience in the interim. Thanks & regards, customer care naaptol online shopping pvt.Ltd.

It has following problems
Touch not working
Repeatedly getting off
No proper sound & Battery backup
Charger also not working
No Quality in Camera


From : Dipak Biswas
mb. 9158880795

Dear Mr.Biswas,

As per our telephonic conversation, you said that received handset is not working properly.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2794112 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I've purchased vox-ie7 mobile from naptol but some features are not found like facebook, yahoo, and FM radio, Mobile TV feature also not working. Naptol is doing fraud to public and their customers, it's fraud business. I was told my friend don't buy naptol products they are cheating to customers.

Dear Mr.Hari,

We regret for the inconvenience caused to you.

We would surely help you,kindly help us with your order id so that we can assist you further.

Kindly write back to us at crm@naaptol.com or call us at 09223516148 for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

i wll purchase the phone from naptol they cheated me first i will orderd vox ultra slim smart ephone they delivered me vp4 phone after i will send back the phone in your mahipaplpur address they retutn back and delivered the phone but 2nd time they cheated me they send same phone naptol is cheated company my ordered no. 4775395 naptol cheated customer