My 1 month old SAMSUNG galaxy R mobile has got a serious hardware problem and is not even getting switched on for past 2 days.
I went to samsung service centre at Nerhu place delhi.The chief executive, Mr.Amresh Chaudhary, there was so rude and
kept repeating the same point that no replacement shall be made.I didn't expect such a rude behaviour after pushing a defective
handset to a customer
SAMSUNG service center is ready to accept that their product SAMSUNG GALAXY R (just 1 month old) not functioning because of manufacture defect in mother board but they are refusing to replace the set. reply given is their internal policy does not allow replacement after 4 days ( no were in the warranty card its mentioned).
when i went there for second time, they said that they replaced faulty mother board but they are refusing to give printed copy mentioning motherboard is replaced with newer one. what does it mean ??????
first they cheated by pushing defective set
second by refusing papers mentioning the manufacture defect and how it is replaced.
what is the option left for me??