Dear Ishan,

We apologize for the inconvenience caused. We will escalate this issue to concerned team & we will revert to you soon.Requesting you to kindly send us your order id number to do the needful.

Thanks.

Dear Ishan,

We checked and found that one of our executive has spoken to you & issues was sorted out.

Kindly contact us on our toll free number 1800 3000 1515 for any queries.

Thanks.

The issue was resolved by Samsung with little involvement of sulekha.

Hey ,
I too got samsung galaxy R online on oct and used four months. unfortunately the mother board was damaged. i am getting a replacement cheque for my full amount as the product spares are not available and the production too stopped.. you can talk to your customer care or write a mail to the mobile service CEO of SAMSUNG for better responses

Originally Posted by nithish2919

Hey ,
I too got samsung galaxy R online on oct and used four months. unfortunately the mother board was damaged. i am getting a replacement cheque for my full amount as the product spares are not available and the production too stopped.. you can talk to your customer care or write a mail to the mobile service CEO of SAMSUNG for better responses

Even I bought a samsung galaxy R in the month of january from Flipkart.com.
From day 1 the phone has been giving me issues. It started off with normal switch off first.. and then became unresponsive and then started giving me problems even with the signal reception.
I continued using it inspite all this because of my hectic schedule... used to take off the battery and place it back again. Day before yesterday, the phone completely froze. I am even unable to turn it on. I went to the service center today and they asked me to get the bill. I am going again tomorrow. I dont even mind paying extra bucks and getting it replaced with s2. But spending 21k on this phone and facing these problems is UTTERLY RIDICULOUS. I am just hopeful of something positive tomorrow (Considering that even my friends bought this phone and have got it replaced). Lets just wait and watch.

Deepika

its been months im having problems with my galaxy R which would shut out completely while using it in middle of calls,messaging or games playing..i also got it repaired months bfo as its screen got damaged due to liquidfied with itself..i didnt play with it under water still had to pay or it...anyway its almost 9months suddenly my phone got switched off ,tried to switchit on but no response .took it to gallery they said again some liquid damaged motherboard of it and i have to pay 6000 rs for it..as i see its nothing to do with liquid poured on motherboard..nobody is that dumb to drown their costly phones themselves in water..as i contacted samsung forums they suggested its samsung hardware fault but who should i ask help for ..samsung gallery guys are just ready to rip my pocket off,can anybody help me as its still under warranty

I bought this phone through sulekha.com. My order id is SUL5166705566. The phone is completely dead. I dont know what to do about it as i purchased it on jan 8th 2012.I am afraid that the warranty period is over and they will do nothing about it.Please let me know your suggestions.

Dear Customer @ SUL5166705566

Extremely sorry to hear that you had a bad experience. All phones have a one year manufacturer warranty from the date of purchase on the invoice and customers can avail service which is governed by the warranty within one year from the date of purchase. Service is warranted by the manufacturer and Sulekha does not have any control over the same. Request the you to visit the nearest service centre with the invoice.

Regards,
Team Sulekha