Hello Sir,

My name is Vaishali and I am a Sony Ericsson Xperia X10 user. The ear speaker of my phone started to produce scattered voice and nothing could be heard clearly. The phone was still under warranty period, so without wasting time I reported the issue at Sony Ericsson's authorized service center. The lazy representative however, told me that warranty could not be availed as one of its parts is corroded, that I really do not think was the case. Neither that part was the speaker, nor it was clear rust. They fooled me and charged Rs. 1150 for replacing the ear speaker flex and did not even provide the cash receipt/ job sheet/ work order or any such thing. Rather, kept my phone's purchase invoice and despite asking for the bill, they only handed over their visiting card, mentioning the name of the replaced part on the backside.

Apart from that, after getting the speaker issue resolved, the keyboard has now started malfunctioning. On reporting again, they now say it's liquid damage and I might have to bear the cost as this would again not be covered in warranty..

I wonder if that's again due to liquid damage then 1. why wasn't it causing problems earlier?? 2. What the hell did they replace earlier??!

Moreover, the customer dealing of the representatives is so poor that customer do not get a satisfactory answer at all. They keep dealing about cell-phones and accessories with their other 'regular customers' probably and I do not know whether they re-sell the unrepaired products or do what! (Service Center: Maa Vaishnavi Services, Laxmi Nagar, Delhi)

I am really frustrated with this sort of behavior, Sony Ericsson. I really love Sony and my phone, and wish to get it back all working. Please do something about it or you will lose your reputation badly!

Also, please let me know what can I do next to resolve this issue.