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Nokia Care Doesn't Care their Customer

This is a discussion on Nokia Care Doesn't Care their Customer within the Mobile Handset forums, part of the Mobile category; Dear All, I purchase my Nokia X6 Mobile from Nokia Priority on 24th Dec. 2010. But on oct. 2011 i ...

  1. #1
    go2sachin is offline Junior Member
    Join Date
    Dec 2011
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    1

    Default Nokia Care Doesn't Care their Customer

    Dear All,

    I purchase my Nokia X6 Mobile from Nokia Priority on 24th Dec. 2010. But on oct. 2011 i got battery overheating and mobile auto restart problem. I took it to the Nokia Care (in Shreejee Enterprises ,Rajnagar, Ghaziabad), they gave my phone after two days, again i got same problem in phone after two days. I complaint again to that nokia care, they said they will send this phone to company and it will take 7 days. I left my phone there for one week.After one week i went for taking my phone, but now i got New problem in it (screen Display tint is Yellow), they said this is problem of theme, i told them to change the theme and i want display color should be original and not yellow. They were unable to solve my query and ask me for send this phone to company again. i told them yes. After one week i reached to nokia care and check my hand set ,my problem was not solved. i tell them that display is not correct but they were not believing on my words. Then one customer come to them with nokia x6 phone, i took his phone and show to Miss shivani who is head of that nokia care for comparing those phone display. She become agree with my words and assured me to solve my problem by sending this phone again to company. on 1 Dec 2011 to went to nokia care to receive my phone,but problem again remains same.They didn't check my phone. and told me there is no problem with handset company is making that display your problem cannot be solved, i again make comparison in front of them, but they were not ready to listen.

    I had a problem with battery heating, but they didn't change the battery and Made another problem in my phone.

    They refused to change or repairing my phone.

    Could anybody tell what should i do .

    Thank & Regards,
    Sachin Sharma
    Contact: +91 9650535024

  2. #2
    Unregistered Guest

    Angry nokia C-3

    Dear sir,
    I have purchase a nokia c-3 on feb-2011 , till now three time i face the same problem (outgoing voice is not proper) , All the time i go to nokia care center and they repair the handset , but now i am facing the same problem , If i say for replacement for the handset they will not providing me the solution, After feb if the handset creates the same problem then nokia will not support me so i want permanent solution,

    now my job sheet no is --> 209433527/111105/12
    imei no is --> 351984043741487

    first request no --> 1-11965625592
    second request--> 1-12020692789

    If is talk to nokia support they are saying there is no policy to replace the phone , If i am facing the problem 4 time in first year period then what will happen after feb 2012, From last 10 months i have not use this phone regularly i month, so i want my solution i need help from the consumer court Please provide me the solution.

    Thanks & Regards
    Arvind Chaturvedi
    9717323931

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