Fault/Issue in the handset : I bought Spice MI-410 on Oct 6 2011, thursday, from a Spice Hotspot (G3, Gateria Plot no.2 , Sector 12 , Dwarka, New Delhi - 75).Mobile - 91 9560099571

I had found the front camera blurry, as if there was water inside it.The shopkeeper refused to accept that there was a problem, and said that the quality was very good. On my repeated request, he agreed to show us another handset and indicate that this was the quality in all handsets.

After 3 days , he showed us a new phone , and the difference in the cameras was obvious. Now he finally agreed to the problem and said that he would "try to get it changed" by the next day.

The next day (Monday), I called him , he said there was no power at the service station so he could not get the handset replaced. So I called him again on Tuesday, now he said that there was no other faculty was available at his shop, hence he could not go .

This continued for every day and he gave me a new handset on Saturday, 9 days after I bought the phone.

Now as soon as he opened the box , I immediately showed him that there were many scratches on the screen and backside , indicating that it had been used. He did not agree and said that they were manufacturing defects . Then again I showed that the Battery calibration program, which starts every time a phone is opened for the first time , did not start up, again showing that this handset had been previously used. But the shopkeeper was adamant and ignored my statements.
On top of that, the light of the bottom buttons leaked out into the screen on this particular handset.

Now after 2 days , the handset stopped functioning properly. The screen would not register my touch properly and moved erratically even when I was not touching it . The problem was so unbearable that on saturday, October 22 2011 , I went to his shop and report the problem. But the shopkeeper refused to entertain my complaints.

I had to go to the Spice service center : TANEJA ELECTRONICS, WZ-66/1A, MONOHAR NAGAR, DELHI - 110052
They made us wait for 5 hours and then said that the handset would go to the company .I called them everyday but they kept postponing the problem to the next week .
On Nov 14, Childrens day they called me and gave the exact same phone and the problem even worse. In 30 seconds, the service center people took back the phone and told me to go to the company as they had no role anymore. I wrote to Shailendra Kumar, the head of DelhiNCR, on 15 Nov 2011. The next day he called and said that the phone would be replaced. But when we went again, on tuesday,22 Nov 2011 , they gave us the same phone . I called Shailendra and told him that I had recognized it was the same phone, he went back on his promise that phone would be replaced. that the phone would never be replaced, it would only be repaired, even . I tried to convince him that he would never buy a car at full price even if it had run a kilometer on road, but he cut the phone.
I have not even made a single phone call even though I bought it on 6 Oct 2011

Please do what you can about this situation

Thank you