Dear Sir,

I Request your Nokia high office once again after receiving your Email Regarding Replacement of Original Nokia C5-03 Cellphone camera under team discussion Request No. is 1-12450534880.
After receiving the device when I go through this Three major problem arise once again
1) Frequently I face unlocking problem It makes more disappointments for me and
2) Green line problem in the Blue Lens Camera
3) Please Reconsider the Replacement of Original Nokia c5-03 Green lens Camera
(Your Email Reply Request No. is 1-12450534880 Further, you may kindly note that the Nokia Care Centre and Backend team is authorized to decide on your replacement)

Sir I Remained once again after purchasing the cellphone Nokia C5-03 it remains unused in the Authorized nokia care center totally for more than 2 and half months.
Your Nokia high office know the importance of cellphone usage.
Kindly make necessary arrangements to rectify the problem immediately.

My Original Unit IMEI NUMBER: 359331040072098
My Exchange Unit IMEI Number: 357925049202887
Customer Name: G.Prakash.
My cellphone Number: 9486497221, 9245543200.
My Email Id: Prakash86.pciau@gmail.com

City Name: Chidambaram District: Cuddalore State Name: Tamil Nadu Country: India

Hi,


Our team has contacted you and offered their suggestion to resolve your concern. Do feel free to contact us if you require any further assistance.


Regards,
Nokia India Team


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

I have Nokia Bluetooth headset BH-904 . I purchased this from Nokia priorty for Rs 4500/-.Recently, the ear buds got lost while travelling. I try to get the ear buds at Nokia Service station , at Sector 14 Gurgaon. I have checked with Nokia customer care and email to Nokia , no one seems to be helping me in this matter.

I have been recommended to buy a new bluetooth instead of ear buds. I did not expect such after sales service by Nokia brand.

Maruti is sucessful because they have after sales service. Nokia is loosing on the after sales part now.

Please suggest if someone can help with ear buds.

Mobile : +919717973120
Name : Amit Ahi
Email: amitahi@gmail.com

City Name: Gurgaon State Name: Haryana Country: India

I did not receive any email from Nokia after putting this complaint and sending mail to nokiaindiadigitalmarketing@ovi.com.
I will never buy anything from Nokia in my life . They are most phathetic products and poor service makes worst.

Dear sir,
I am Commander Anjesh Gupta from the Indian Defence Forces. I have 04 instruments of various models in my family and i was very satisfied with Nokia, till recently. But this unfortunate incidence has shaken all my faith in the brand called Nokia.
I had procured Nokia C5 -03( ABE01849936E, CODE 059C544 AND IMEI 357022/04/353370/5) from Mumbai in May 2011.
The touch pad of the instrument started giving me problem from Apr 12 and the same was shown to the Care Centre at Chira Bazaar in South Mumbai in first week of May 12.
I am sorry to say that the response and the behavior of the employ at the centre was very unfriendly. After a lot of argument, the centre accepted my handset for resolving the problem and returned back the instrument after 21 days. I was told that the touch pad was renewed and the software was updated.
However, to my horror the instrument has again gone duff within a month of renewal of the Touch pad.
On approaching the same care centre, It has been told that the guarantee of the instrument has expired and the repairs would have to be undertaken again but on payment. Also, again the response from the personnel at the service center was very unfriendly. On being asked about the Guarantee of repairs, it was told that there is no guarantee for repairs carried out within the Guarantee period but for paid repairs one month guarantee may be provided. I was also told that they already knew that the instrument would go bad after the first change of touch pad by the headquarters.
I have following queries post this experience:-
(a) What is the sanctity of repairs undertaken by the care centre/head quarters within or out of guarantee period?
(b) Do the repairs undertaken/spares used by the company are so bad that they cant last even a month?
(c) Can a care centre of a reputed firm be so callous about customers grievance?

when i complained the matter with Nokia customer care I was allotted complaint no 1-12877194727. however despite corresponding with the care centre for last two weeks and talking to service centre for almost 30 minutes ( which costed me a quite a few rupees) my problem has not been resolved till date. I am really sorry to say I have lost all faith in brand name NOKIA.

Hi,


Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


1. Contact Number
2. Your Location
3. Device IMEI number.


We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


Do include the complaint link in order to speed up the process.


Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

i m nikhil gaur from bulandshshr(u.p) purchase nokia asha 200 on 15 june 2012 and i am facing a problem in display of this mobile and when i went to nokia care center they said that that this problem is caused due to mine only and they will charge 1370 for changing the display of mobile while my mobile is in guarentee period.....

Hi,


Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


1. Contact Number
2. Your Location
3. Device IMEI number.


We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


Do include the complaint link in order to speed up the process.


Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

I purchased Nokia 500 last January & it started many problems in February like shutting down during the calls several times deleting messages &so on .I submitted to Nokia care in Cairo_Egypt they tried to fix it 4 times & still the mobile not working.I paid 450 LE more for Nokia 603 & after a week the new mobile started the same problems as the Nokia 500. I took it once more to Nokia care & for this headache that lasted till may we had a compromise to exchange the Nokia 603 to E6 with the payment of 400LE more. They called me to go & get the E6. when I get there to have the E6 I found it without a box which means that it might be used & for 2 month now they don't want to give me my money back or give me a new one with a box.

hello sir,
my mobile phone has been stolen last night, i have its packets and complete information about it, i want to block it forever, that's why because all of my secret number's were there, and that person will misuse my mobile phone. so plz block my mobile phone, i am sending my email id ie, Leem751@yahoo.com send your feedback as quick as possible, my mobile model is nokia 100 imei: 359283049590739 and the very next mobile which also has been stolen its information are, nokia 101 imei:359069048463105 my CniC number is 15602-0576921-5. my cell number is 03469479459 and i belong to pakistan. i m ready for all the charges which it has. but plz do it quick.. its grateful

Dear Madam/Sir,

I lost my mobile on 31/07/2012. My mobile Serial No is 359060046726536, Nokia C1-01. Please block my mobile.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,

Hemant agrawal

I bought Nokia 500 January 2012 for 1500 LE , in February it started to close during speaking & to delete messages & incoming calls. After fixing it for 4 times at Nokia care they refused to give me my money back. After many negotiations for 3 months I exchange it with a new Nokia 600 and I paid an extra 450 LE in may 2012. After a week it started same problems as Nokia 500. I returned to Nokia care again & they refused to give me the money once more and I agreed to exchange the mobile to Nokia E6 with payment of extra 400 LE. but they want to give it to me without a box as if its not a new mobile . They have my mobile now for 2 months & refused to give me my money back or giving me a new mobile in its box.

Originally Posted by manal.rashed

I bought Nokia 500 January 2012 for 1500 LE , in February it started to close during speaking & to delete messages & incoming calls. After fixing it for 4 times at Nokia care they refused to give me my money back. After many negotiations for 3 months I exchange it with a new Nokia 600 and I paid an extra 450 LE in may 2012. After a week it started same problems as Nokia 500. I returned to Nokia care again & they refused to give me the money once more and I agreed to exchange the mobile to Nokia E6 with payment of extra 400 LE. but they want to give it to me without a box as if its not a new mobile . They have my mobile now for 2 months & refused to give me my money back or giving me a new mobile in its box.

They said that its the policy of the company not to give me the money as I got the Nokia 603 from Nokia care not from the store.But it's not my fault as they are the ones that told me I can't getit from the store.

This is Mohit Bansal, resident of Kolkata. I have a problem with my phone NOKIA C5-03


On 2nd Aug 2012, morning when I tried to switch it on, the touch pad was not working and a i saw a small patch over there.So I went to NCC and they said like this is a physical damage. We can't do anything. I have faced the same problem 4 times before. Everytime they changed the LCD.

How will your forum help me?

Thanks
Mohit Bansal

Dear Sir i submitted my nokia handset C2-03 at nokia customer care sirsa haryana because of some problem in red key. it was in working condition. they opened it and checked. but they returned it to me in totally dead condition saying that it contains some water. but it is not true. what should i do in this situation.