Hello,

Have you the original bill ? Kindly share the full bill details, job sheet details and your permanent address with a valid email id, so that we can guide you accordingly.

Hello,

Name : Ratnadeep Arya

Email : ratnadeep.arya@gmail.com

Product :HBH DS-980

Service Centre Work Order No : SE309SAP11428

Customer Care Complaint No :85294465

Date registered complaint : 1st Oct 2009

Complaint Status (Since 1st Oct): Product has been replaced

My Comment : Complaint taken wrong.


Above Are my details...

Now the story ..

On Sep 9 I had given my bluetooth head set to be replaced/repaired to t he SAP service centre ar DADAR.In 4-5 days they replaced my product but " The Neck strap " was missing .So I did not collect the product and asked them to give it with the neckstrap.

After some days they told me that the neck strap is not available with Sony Ericsson and you have to take the product as it is.

I told SE customer care about this.

My Issues with SE Customer Suppport :

1 > My complaint was wrongly taken.

2 > Mr .Rahul Kumar Supervisor commits to give me a call on 8th Oct but does not call.

3 > Mr .Natish on 9th Oct says he cannot help me in this case.

Still if i call up I g et the same reply that my headset has been replaced, my complaint was never regarding the replacement of headset

After 9 Days of complaint the SE still doesnot have any idea about the "Neck strap" of the headset regarding which my complaint was.

I had called up more then 20 times same reply i get your headset has been reply inspite of telling them again and again that my headset was already replaced even before i complained to the customer care, i need the neck strap with it ( which they dont have any idea about "

I wanted to talk to some senior officer about this but they did not allow me to.The only senior officer I had talked to is Mr.Rahul Kumar (Supervisor) who seems to be lacking self dignity and has no value for his words.He doesnot stand by his words.He commits to give call back by 6 on 7th and 8th Oct which he doesnt.On 6th when i call back at around 7 then he calls me which he should have done by 6 Pm as committed.And on 6th OCT he again commits to call back on 7th OCT and then he will definitely solve my complaint but he never called back.

Finally on 8th OCT your executive Mr.Natish asks me to take the service centre in conference with him.( Now is that my job) .And when i told why i shoul take the service centre in conference he should be doing that he says, then he cannot help me out in this case then.

I pity on the inefficiency of the SE customer care .

I would appreciate whosoever reads this mail to take the matter with the senior management.I my self was searchin the email id of some of your senior officials but did not get them.

My final words SE Customer Care is useless ( I dont want to say that but my experience with them compells me to do that ).

And i hope i will get some solution to my complaint at the soonest.

Regards,

Ratnadeep Arya.

+91-9029051545
+91-9890336802

I have sent this mail to questions.in@support.sonyericsson.com on oct 9 and havent yet got ne reply from them. Its more then 45 days now since my headset is lying with the service centre still they are not resolving my issue whenwver i talk to them they ask more and more time and even they dont provide email id or contact number of there senior officials so that i can get in touch with them.

Plz if u can help me in this issue...

thnx Ratnadeep +91-9029051545

sir,
i am v.harikumar.geetham [H].ambalavayal post.wayanad,kerala.

i bought one sony ericcson phone,model given above on 19/3/2009.phone got complaint of key pad and gave to service centre at calicut.phone no-0495 2700909 on 1/12/2009. it tooks three week to get repaired.the phone was returned with tampered key pad.it was not i who went to collect the phone,so i couldnt point out the same on the spot.now the phone is having another complaint i.e my speech is not going out.if i give the phone in the same service centre which is 100km away from my town it will take another few weeks and i will have to go for stand by phone for the period.i bought the phoine from 3G mobile world s.bathery,wayanad.so please ask your dealer to replace another good phone or any other good solution from your side,please dont drag me to the legal side.
thanking you,
v.harikumar
mobile no-9447234653

in warranty Mobile handset not replese
sir,
I purchased c510 from Raxaul in 29-06-2009.my first problem occured in march 2010.the set was not charging properly.
i went to dealer BHUSHAN ELECRONICS, MAIN ROAD RAXAUL .they keep my hand set with complain on 29-3-2010 and retured the next week telling that problem was solved.but they said to meet next week. this happens 3-4 times.
due to all these i m suffering a lots of mental tension and financial also as each time there's a lots of wastage of time.
so i want a permanent solution to this or please get my set replacad by another one.
set details:
Make- SONY ERICSSON
iemi no.-35204503861882-2
model no.-c510
purchase date-29-06-2009.

Dear Sir,

I had purchased a Sony Ericson mobile model :C905 having IMEI no 357602021723855 .... on dated 4th Sep.2009. I had invested Rs 27200.00 by purchasing that mobile. During 5 months after purchasing the mobile it had some or other issues. For that I went tobapuji nagar,orissa sony ericsson service center of 3 times. The service center is around 120 km from the place where I am staying. And more over I had to submit it more than 15 days everytime to get it repaired. The mobile is there for service is more rather than it's with me. It also had some diffect few days back and the customer representative informed me that he can't repair for the fourth time and they will exchange my cell. But they are not providing any certain time frame or money for the exchange.

As per my current business the mobile is must and I have to search for a spare mobile while it was in the service center. Which hampers my business. I am mentally harashed by going to service center again and again which also cost me some money everytime I went to the service center. I have invested 27K for the mobile and it's not a small amount and still then I am suffering. I realised that I have taken a wrong decession to go for Sony Ericsson brand. And I am sure it's also a bad reputation for your company.

I am requesting you take some action either to refund the money or provide me another mobile of same price. I am expecting a reply soon. If I will not get any response within 3-4 days I have to file a mental harashment case on ur company.

Note : Please check the service details by the IEMI number for validity of my mail.

The details are as below.
IEMI Number:
Date Of Purchase:04/09/2009

Date Of 1st Repair:27/10/2009

Date Of 2nd Repair:05/03/2010

Date Of 3rd Repair:30/04/20010
:

Thanks In Advance For Your Understanding And Help




WITH REGARDS,

SANTOSH SAMANTRAY(BAPI)
+91-9437080853

MAIL:- soft_bapi@yahoo.com

Dear Sir,
This is to inform you that my handset sent to customer care for repair on September 11th 2010 at OPERA ELECTRONICS PVT LTD , 118, ELIOT ROAD, NEAR MULLICK BAZAR, KOLKATA, WEST BENGAL. 5 days later I contact to sony center then they replied/ suggested that better to take a new hand set. As the warranty validity expired. And they have given estimate Rs 9000/- for repair.
SONY ERICSSON SERVICE WORK ORDER NO. SE3100PR10664

The details given for your kind perusal

1. W595- IMEI NO. 359051025460783/ PURCHASED ON 08/08/09 FROM 'NIKKYS' 14, CHITTRANJAN AVINEW , KOLKATA -72/ CUSTOMER NAME QUAZI MD. TASIN/ CASH MEMO NO. 132, PRICE RS. 13700/-

My set problem: Network and speaker problem( When i receive or dial a number i cant hear the sound expect loud speaker.)

I do not know how and where my problem will be solved . Kindly advice.

Quazi Md. Tasin
22/2E Bright Street, Kolkata-17
09830012947

good morning,
i had purchase sonny ericsson phone it was very funstatics phone
but my phone software can find out pleas help me

i had purchased a sony ericssion j105naite before last six month, since i had purchased a mobile before within 3days key pad is not working, then a goto tell a mobile pur centre he was told go to a service centre and then i go to service centre. After 2days my phone return back to service centre. now my phone is not working, because white display and hanging. i was goes to service centre in ambattur, he was taking the phone and he says your mobile ready to next 2days, they you will collect, after 3 weeks still now my phone is not ready i will call the service centre no response for any bodies (My Mobile is One year warranty)

Sir,

I'm Arun Benoy from Kozhikode ,Kerala.
I purchased a sony w595, IMEI number 358424031235245, from Kozhikode on 15/01/10. With in the first six months of purchase the first problem occurred with my phone. The phone turned off and didn't switch on after that. I gave it for servicing and the phone started working again. Soon after that, within a span of two months the same problem occurred to my phone. Again i had to give it for servicing which took another week to get repaired. Two weeks ago again my phone switched off on its own and stopped working. Following which i had to give it for servicing again.

This has caused a lot of inconvenience to me and staff in the service center has not given me any guarantee that the same problem wont occur again. So i want a permanent solution to this or please get my set replaced.

mobile details
Model Sony Ericsson W595
IMEI 358424031235245

Customer Details
Mr. Arun Benoy
arunbenoy007@gmail.com

THIS IS TO INFORM YOU THAT I HAVE BUY SONY ERICSSION C905 IN MARCH,2010,TILL DATE THE HAND SET GET 3 TIMES IN SERVICE CENTER & THEY ARE NOT ABLE TO GIVE ME ACCURATE ANS..
MY WORK ORDER NUMBER IS:se311hre10100--HR SERVICES,MURERIKA,NEW DELHI

89441053-SERVICE SONY...

NOW THEY ARE SAYING THEY DONT KNOW & SERVICE CENTER ALSO CUTTING MY CALL.I HAVE CALL ON 3,FEB,11 AT 3:00 PM FOR FOLLOW UP..


help ME OUT..



RISHI SINGH
9718767888

i have sony ericsson w205 . i have bought it in august 2010 and from start it is not working properly time to time it get hang and automatically restarts sometimes the screen blinks. mobile is good but unfortunately all this drawbacks ends it goodness. what is the solution for it ? can i get replaced mobile since my mobile is under warranty?

Sony Ericsson people have any common sense?

I had brought new Sony Ericsson Xperia 2 phone just 3 months old and it was in service center almost 2 months,

First time they took almost one month, again I gave it for service on March 09th now they are saying I will get my handset on March 30th, no proper response, u peoples behaving like we are FOOL to buy ur product.

Even u peoples can’t give me any standby phone or

When u people can’t give customer support? Then why ur marking ur product in Indian market?

How govt of India and ministry allowing u people do business in India

Whoever I spoken in the customer care, they always saying they are superior, then how many CEO are in Sony Ericsson?


Work Order No : SE311SS210493

In this case legal direction are required by appropriate authorities to solve your this problem along with compensation for your unnecessary harassment.

In case if anyone here need any legal help you can contact us (via below email) by writing your problem on

advocate2help@gmail.com

we are ready to help you..

I have bought a sony ericsson mobile model no. w595 on 7th march 2009, but after 20 days of purchasing my mobile got switched off automatically due to technical fault and does not switch on after, when I move to service center they had taken a time of 20 days to make it and hand over it to me.
After few days I observe the problem of over heating of mobile then again I visited the service center then they taken 1 day time for that.
Again after few days the display of my mobile stop working and again I visited to service center for the resolution of the problem. After changinging of the display they handed the my mobile to me on other day.

So I faced problem 3 times during within 9 months for which I requested them to change my handset completly but do not do so and finally after three months of completion of the warranty period my mobile stop working. For this I have mailed to sony ericsson support I have not got any reply.

Every time I have to visit new service center because the previous service center gets closed.

I also visted consumer court regarding this, where a advocate suggested me that since the warranty period is over nothing can be done.

Kindly Help me out.

So I suggest people not buy sony ericsson mobile phone if want to save their "Health and Wealth"

Mayank Mausam
9709579393
mausam.monsoon@gmail.com