I had buyed samsung s3310 metro on 18th of sept 2009 from

address-cell bazar,
shop no-8,
subham market,
ram mandir sqr
opp axis bank,
bbsr,orissa
ph no-06742380756.

On 23rd sept i had changed my mobile (keypad light fuse).and now after 5 days i have found green colour line mark on the corners of my screen.
Today i.e on 28th sept 09 i went to the shop to put my complaint ,but he is refusing to change my mobile,instead says to show at service center.and that particular shop is selling unpacked mobile phones,my cell is one of them.

I just want to know is this the solution.
I have buyed 3 mobiles of this particular company in this month,if i am facing problems each 5 days,then i wont relay on this mobile. Now he is not ready to listen to my problem.........

Kindly find me a solution.
My imei no-35411803125920/501
-akd.

Dear All,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

I had bought my samsung mobile model no:"F480" in the month of march/09. there was a problem of network and restart in my phone, for this reason i had given my mobile many times to get it repaired but the only thing they do is format my phone upload the software and give me back. Finally in the month of Jan they had changed my phone's motherboard so the network related issue was resolved but the restart problem is still there but now they are saying that now there is no problem in the phone but still face the restart problem. i had talked to the area manager but he is also no lesianing the complaint and is saying that i can only do one thing that i can give you in written that my phone is all-right but tell me what i will do of that doc??? should i show that doc to my phone that please don't restart because my i'm having a written doc that you are ok???
please help me, i'm really fed-up of this problem.

coontact no:- 9716059242
e-mail;- ashish87kumar@gmai.com

Hi,

I would like to complain the quality of samsung mobile phones. It's so laosy. I was a Loyalty samsung mobile fan but not now onwards. I was using samsung D880 and my husband was using F480 and both spoilt after a year plus.

The model F480 will turn on and off automatically before it totally spoilt. For mine one, the speaker spoilt and i sent it for repair. After few months, it suddenly turn off and can't able to switch on again. Every samsung phones that i bought will only last for 1 year plus. So, thewhat's the quality of samsung phone? And i still need to pay the repair fees if i sent for repair. If like that, I rather used other brand. NO SAMSUNG PHONE.

hi sir,
i have star tuchscreen mobile warrinty period nd survice center 20 days not return my mobile.and not third class responce for head samsung officers..
samsung mobile is good but servie is so third class so..guys..not purchase.

Dear Sir,
I had bought a Samsung S3310 handset on 19/12/2009. IMEI No. is 354118034388829. Recently few weeks ago it screen became totally white. I submitted it to Samsung Service Centre at 112/08(16) Benajhabar Road, Swaroop Nagar Kanpur on 28/10/2010. My job no. was 35234. They returned it to me on 16/11/2010 saying that the display has been changed. Immediately that very day the display became white again as before. But due to ID festival next day I could not submit it again. I submitted it back at the same service centre on 18/11/2010. My job no. was 36094 but they returned to me the handset on 19/11/2010 saying that set is working fine. They also talked to me in a very rude manner and it seemed they had no manners at all to talk to their customers.

At the time of submitting my handset again on 18/11/2010 its screen was white and I had shown this to the girl(Archana) at the counter. Then how could they say that the set was working properly?

The handset which I received from them on 19/11/2010 is not working properly. It seems that they hadn't even checked it at all. The display problem is still there, its voice at video has also become low and some Bluetooth problem has also developed.

The rude behaviour by the staff of Samsung .Service Centre is preventing me from going back over there again.

From Customer Care at 0512-30308282, I was given the number of Mr. Shitij Paul. I tried to contact him all day. But he did not pick up the phone.

The set is still under warrenty and in these two experiences Samsung Service Centre has proved that the handset is impossible for them to repair so I request you to return my money back. I shall tell everyone that Samsung Company is no more than a bunch of crooks.

Is this the way how a responsible company should deal with their customers? Are we guilty of buying a Samsung product? Please refund my money.
I am also thinking of taking the whole matter before court.
Please respond accordingly
Regard
A frustrated Samsung Customer
Rahul Gupta