Dear Sir/Madam,

I bought a Sony Ericsson mobile phone, Model no. Z555i on 1st November, 2008. On 10-01-2009 its system connector started giving problems & I submitted the phone for repairs. I got the phone back after 14 days on 24-01-2009 after its PCB was changed under warranty and hence the IMEI no. also got changed.
But its system connector started giving problems again and I once again submitted the phone in Sony Ericsson service center on 30-05-2009 along with the handsfree which was also not working. After continously calling them for 2 months during which I kept on getting inadequate respones like part is still pending, part is not coming etc. I finally got the phone back on 01-08-2009 for which they did not issue me a job sheet for completion of job. And still the handsfree are pendin. During these 2 months I faced a lot of difficulties without my phone. But after using the phone for 2-3 days once again its System connector is not working. I am frustrated since I have bought this phone as most of the time it was lying with the service center only or was not working properly.

This is quite frustrating as the warranty of the phone will be over by 31st October, 2009. I request you to please look into this matter urgently.

Thanking You and hoping for an early response.
With regards


Pardeep Bhandari