Date :30.7.2009

From
Satish Rupwate
Plot No. 8/R/2, Shivaji Nagar
Govandi Mumbai
Tel 2768 2222 extn 107 /25550225 ®
9892435700



The Manager
Hotspots Retails Ltd
Vashi , Navi Mumbai

Subject : Faulty Hand set
Reference : Bill No. 194103117 dt 29.11.2008
Customer ID : 1940907158
Item Name Mobile : Hellom HS 2880 IMME No. 35393402
Service Centre: Hotspots Mobicare , Vashi

Dear Sir

With reference to my complaint against dated 25/07/2009 against faulty Mobile handset.

Regret to inform you that I have not received any reply till date. When I try to
reach out to your service centre, they pass on the same to store and from store they
are diverting the same to your service centre.

Please note that at any cost I will not accept the same handset even if you repair
it. I will accept only the new instrument in lieu of my faulty instrument.

I once again request you to look into the matter immediately and let me know the
status accordingly.

Your immediate support and action on this will be highly appreciated.

Thanks & Regards
Satish Rupwate