Hi sir\mam,

I bought a sony ericson F305 last month, and from very first week hanging
problem is there .
i went to the global access(store from which i bought the phone) shown him
the problem.
He suggest me to go to service center at malleshwaram 1st cross, i went
there and service center people re installed the software but the problem
has not fixed. Then i told this to the global access manager, he sent the
mobile to richmond circle service center for complete 1 week. After that
also problem was not fixed. after one week along with global access person i
went to malleshwaram center, and they agin took my phone for 1 week. But
this time along with hanging problem they introduced other problems. When i
ask for replacement, service center people told me that company doesn't have
any provision for replacement.
Now, i really have no way out. It seems like my Rs8500 is drown.
So help me out.

regards,
mohit manglik
Bangalore

respected sir,
in april 2009 i bought mobile model no F305. within few days, it started
giving problem.its navigation key was not working. its speaker was not
working. i gave it to service center. i got it aFter one month. again
after 2-3 weeks, it started giving problem.volume was very low,moreover
there was no text or picture in display. i submitted my mobile to service
center present in guru arjun nagar, NEW DELHI..i was given time of 3-7
days for recollecting my mobile.i deposited my mobile on 22 aug. today is
26 oct. till date , i dont know status of my moblie. i called concerned
authorities of service center a no of times. bt i got no proper reply. i
always got the answer that they had already send the mobile.after few days
they told me that my mobile will be replaced.later on they told,they cant
do any thing. there duty is to send the mobile.totally frustated, i
contacted customer care people.again i got same reply that they can do
nothing. a no of
times i registered my complain that i am a dr .i need my mobile urgently.kindly
give it. but no response. then i requested them i that i want to talk to their
manger, mr harish bt daily they used to tell that mr harish will contact me soon.
till date i have recieved no reply from sony erricso or any concerned person.


my work order no is SE309RTP10321
MY COMPLAIN NO IS 85072510
MY CONTACT NO IS 9781111369
PLS ...... REPAIR MY MOBILE URGENTLY.PLZ INTIMATE ME WHEN
I WILL GET THE MOBILE.I BOUGHT MOBILE IN APRIL. FOR 3
MONTHS IT WAS IN SERVICE CENTRE.I USED MOBILE FOR 2 MONTHS
ONLY. I THINK I REALLY EXPECT BETTER SERVICES FROM A
COMPANY LIKE SONY ERRICSON.KINDLY DO THE NEEDFUL. I SHALL
BE GREATFUL TO YOU.
DR NEERU

i purchased a sony ericsson F305 phone. IMEI NUMBER 35216203-036265-3 FROM SUN TELESERVICES . K 18 lajpat nagar 2.

The handset developed problems after a few months so i submitted the phone to repair at sony ericsson workshop in lajpat nagar. Phone number 011-46502595. The phone was submitted on 22/august/2009 but the company registers it as submittd on 3rd september 2009 . I havent yet got my phone back and have contacted them several times. They always give me the excuse that parts required to repair are pending . How can that be? that an authorised service centre does not have the parts of a phone manufactured by the same company.

Please help!!!!!!!!!!!! i have suffered a lot of inconveinince and they have not been helping despite several calls been made to them. Evry week they tell me that the phone will be done by next week but nothing has happened so far.

Kindly help me with the matter. I dont know what to do. The phone was brought for 8100.
Edit/Delete Message

Dear Sir

Myself Mr Maharaj Has given my Sony Ericsson Mobile phone
for Servicing due to display error on 14 sep 09.The host told me that I can
collect my phone after servicing within 15 days but when I reach there They
told It is not done.Come later. Now One month and fifteen days passout till
now they havent done my mobile servicing. Iam very fedup with this I ask
them to return my phone in same condition for that also the asked me to come
after 15 days.This course is causing inconvience to me.As I dont have other
phone(Facing problem in comminication with others)..My Work Order details
mention below..


Work order NO- SE309RJK12252
Company to which MOBILE servicing given - R .T Outsoursing Service Ltd
Janak Puri
Mobile Model - F305
Date on which submitted for servicing - 14 sep 09


Requesting you to kindly look into my genuien problem and do the needful to
me as soon as possible..

Thanks & Regards
Mr Maharaj Singh Rawat

Dear Sir,

I had purchased Sony Ericcson of Phone type F305 on 17/10/09 from one of your

dealers i.e. Univercell at Alwaye, Cochin. On 18/10/09 I had taken the phone to

them & complained that the phone always had shown a white display making myself

even unable to view the contact person’s phone number & got stuck up every 10

minutes. Again I have to switch off the mobile by pressing on the button for another 10

minutes to once again get it functioning. Then also the phone had the same problem

repeated in another 10 to 15 minutes. They checked & told us that it was a software

complaint or may be due to some virus and advised me to take the phone myself to the

service centres 20km away from my house. I went on asking them like how will a new

phone will have such virus problem or software complaint but they refused on taking up

the responsibility. In addition they added like some Sony Ericcson products which comes

as a lott will have such problems eventhough Univercell Executive had himself

convinced us for buying this set when we were looking for another phone.

The service centre at Veekhanam Road ,Kacheripady, Cochin had inturn held the

set for more than one week for observation & repairing & informed all defects were

checked & handed over the set to me on 06/11/09 evening at 5.00 p.m. We also cross

checked over there at the service centre but after half an hour the set was found defective

& it had all the problems as before itself. When we contacted service centre since it was

After office hours I was not able to contact them on the same day so contacted them the

very next day itself & got numbers of your two officials Shri Suresh & Shri. Sunil but

that effort was also in vain.

Your dealer & your company’s authorized service centre is showing such

negligent attitude to a customer who purchase a brand new set at your selling price with a

defective nature. Please mail by return what steps you would take to avoid further

correspondence in this case & to relieve me from the sin for taking such a decision to buy

a troublesome set. Arrange me moneyback with immediate effect or a troublefree brand

new set at the earliest. So I hope you would take necessary remedial measures as you

must understand that I was not even able to use the set for even once after one month of

buying the set.

Waiting for your kind response towards my grievances I’m attaching herewith the

purchase bill & service centre receipt.

MERENE JOHN
C/o JOHN JOSEPH
‘ URUMBATH ‘
NEAR CASINO THEATRE
ALWAYE – 683101
COCHIN, KERALA

Mob No:- 9495256132