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Sony Ericsson z555i Complaint

This is a discussion on Sony Ericsson z555i Complaint within the Mobile Handset forums, part of the Mobile category; SIR, I HAD BOUGHT SONY ERICSSON Z555i ON 26/02/2009 FROM HOTSPOTS RETAILS LIMITED WITH IMEI NUMBER 35306321182944. ON 4TH JUNE ...

  1. #1
    Unregistered Guest

    Default Sony Ericsson z555i Complaint

    SIR, I HAD BOUGHT SONY ERICSSON Z555i ON 26/02/2009 FROM HOTSPOTS RETAILS LIMITED WITH IMEI NUMBER 35306321182944. ON 4TH JUNE 2009 MY MOBILE STARTED GIVING PROBLEM WITH RINGER AND CAMERA.ISUBMITED MY PHONE TO VAISHNAVI SERVICES, CERTIFIED SERVICE CENTRE FOR SONY ERICSSON. I WAS GIVEN TICKET NUMBER SE309VSS10012. I WAS TOLD THAT I WILL GET BACK M HANDSET WITHIN 4-5 WORKING DAYS.BUT TILL 17TH OF JUNE 2009 I DIDNOT GET MY HANDSET.I WAS TOLD THAT REQUIRED SPARE IS NOT AVAILABLE IN OUR DEPARTMENT. ON SAME DAY I REGISTER A COMPLAIN WITH SONY ERICSSON CUSTOMER CARE. I WAS GIVEN COMPLAIN NUMBER SE13609477 AND THEY TOLD ME THAT THEY WILL REPAIR AND DISPATCH MY PHONE WITHIN 4-5 WORKING DAYS. FROM 17TH JUNE TO TILL TODAY I HAVE CALLED SEVERAL TIME TO CUSTOMER CARE,EVERYTIME THEY TALK VERY RUDLY TO ME ( AGENTS-KULDEEP, PREETI, NAFISH). THEY COMMIT EVERYTIME THAT I WILL GET MY PHONE WITHIN 2 DAYS.EVEN THEY COMITTED ME THAT I WILL GET NEW HANDSET IF THERE WILL BE ANY MORE DELAY. I ASK THEM SEVERAL TIME TO GIVE ME YOUR ESCALATION DEPARTMENT NUMBER, BUT THEY REFUSE.TODAY 4TH JUNE 2009 I AGAIN TALKED CUSTOMER CARE AGENT MR.HARISH, HE AGAIN COMMITED THE SAME AND PROVIDED ME TICKET NUMBER SEC096010659.. I AM REALLY UPSET WITH SONY ERICSSON SERVICES. I FEEL LIKE I AM CHEATED BY SONY ERICSSONI NEED HELP FROM FORUM TO HELP ME IN THIS CASE .I REALLY NEED MY HANDSET REPAIRED.I AM MENTALLY VERY UPSET WITH SONY ERICSSON. I WANT A STRICT ACTION TO BE TAKEN FROM YOUR SIDE.I WILL APPRECIATE YOUR HELP..THANK YOU

  2. #2
    drkaw1@hotmail.com Guest

    Default cheaters and rude salesmen at sony centre lajpat nagar

    I hope this mail is seen by some senior official of the sony division. I had a sony camera which accepts a memory stick of the long thicker type and not the new produo. I found out that I shall have to use a slimmer stick with an adapter. After many shops I found out that such is available at Sony centre at Lajpat Nagar( not the service centre). I called them up and confirmed the availability of the stock. When I reach there I was treated as shit as i was not buying any expensive item Ultimately Mr Surinder shows us the slimmer memory stick and the adapter along with it( 850 Rs + 500Rs). We decide to buy it. We told that we shall be paying through a credit card. He said that he shall accept the money towards the payment of the memory stick by a credit card but for the adapter we shall have to give cash for which he shall not give us a bill too. We asked the rationale behind it .he was not willing to explain . He was then joined by Mr Vikram who sits at the main cash counter. They both were working in collaboration and supporting each other. When we demanded a bill for the adapter they said now they have no adapter with them to sell to us . We can go to some other shop. My theory is that these adapters used tocome free with the slimmer versions and they are selling those free stocks without showing in their registors. We were spken to very rudely and shown the door and challenged thatwe can go and complain to anybody we like. Such is the quality of salesmen that Sony is employing. In the next street of Lajpat Nagar I bought the same stick with adapter of Sony company for a total of 950Rs.

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