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Nokia Care Complaint

This is a discussion on Nokia Care Complaint within the Mobile Handset forums, part of the Mobile category; I have bought a nokia asha 300 mobile 2 months back. its touch screen is not working. i have gone ...

  1. #76
    lina is offline Junior Member
    Join Date
    May 2012
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    1

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    I have bought a nokia asha 300 mobile 2 months back. its touch screen is not working. i have gone to chandrasekharpur nokia care center . they have told that you have to change the touch panel which is not available in any of the nokia care center for 1 month due to new product. iam in a big trouble. i hope you will solve my problem at the earliest.

    Leena Das

  2. #77
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
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    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location
    3. Device IMEI number.


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space>City Name” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  3. #78
    tirupathirao Guest

    Default nokia E 63 keypad request

    Dear Sir,


    my name is b tirupathirao i am used the Nokia E63 mobile since 2009.my moble is key pad problem.
    already i am going to nearest nokia care. keypad are no stock.

    pls provide the E 63 mobile keypad as early as possible.
    and inform the my moble. number is 9912931144.

    pls send the cost of revinue. in my mail id. tirupathirao.bojedla77@gmail.com


    Regards.
    Tirupathirao B
    9912931144.

  4. #79
    Unregistered Guest

    Angry given my phone to nokia care and havn't got back

    sir i really thnk u should improve ur staff at shimla nokia care office as its been almost 20 days that i hav'nt got my cell back _______if u can't repair the phones in warranty for free than u must tell us not to buy nokia products in future . when we call them they either don't pick the call or just cut the call without listening to us. iam really repenting of taking ur services coz in shimla they treat us very badly .
    i just want to know when i'll get my phone back

  5. #80
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location
    3. Device IMEI number.


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space>City Name” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  6. #81
    SAJAY220 is offline Junior Member
    Join Date
    May 2012
    Posts
    1

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    Hi myself Sajay S ,DATED:04-06-2012

    TAX INVOICE FORM: 8B- NO:6682 ,DATE :21-07-2011
    NOKIA CARE ADDRESS :

    5/3472B,MERRY LAND SQUARE
    THIRUTHIYAD ROAD OPP BABY MEMORIAL HOSPITAL CALICUT-4,PH:9895851515


    I have bought a NOKIA X1-01[IMEI:357892044565207EAN # 6438158354869] white phone and it has some issues with the network and gets hanged up during calls ,Its under warranty and was given to NOKIA CARE .its been more than a month and the phone is not yet delivered back ,i had many visit to the NOKIA CARE and the response i'm getting is too negligible .what am i supposed to do ...? the only next option left with me is register a complaint in consumer court.Hoping for a solution i disclose.
    JOB SHEET NO:209 ,ASC CODE:381-465550 , DATE&TIME IN 27/4/2012
    THANKS
    Last edited by SAJAY220; 06-04-2012 at 10:32 AM.

  7. #82
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location
    3. Device IMEI number.


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space>City Name” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  8. #83
    krout1161@gamil.com Guest

    Unhappy PDF & MS office is not installed, Nokia Asha 302

    Dear Sir/Madam,
    I have bought one Nokia Asha 302 mobile from Nokia Priority BHUBANESWAR point on 16.06.12. In this mobile PDF & MS office is not being istalled. pl suggest how can I get the facility.

    K ROUT
    09437156394
    krout1161@gmail.com

  9. #84
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

    Regards,
    Nokia India Team


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  10. #85
    Selvin is offline Junior Member
    Join Date
    Jun 2012
    Posts
    1

    Default

    Its been long time since i gave my mobile(N96) to nokia care in Perambur(Chennai, TN).i reported of keypad and camera problem, Every time they ask me to come after a week, when i go the same problem exists, last 3 week they said they have sent the mobile to Head office in delhi but the problem persists, so i've given it again to them. I have paid Rs.2300 and i need a proper service.
    Device IMEI number: 354863022964491
    Job sheet no:4345

  11. #86
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location
    3. Device IMEI number.


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  12. #87
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Our team has contacted you and offered their suggestion to resolve your concern. Do feel free to contact us if you require any further assistance.


    Regards,
    Nokia India Team


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  13. #88
    Unregistered Guest

    Default Bad Service from Nokia care centre - Ghatkopar & Chembur

    Dear Sir / Madam,

    IMEI number : 357901041437623

    Job sheet no. 120612 / 2

    Delivery date : 30.06.2012

    I had purchased the C6 new handset model from Mobile store at Vashi and my mobile display get off due to stripe problem.

    I was went to Chembur Nokia care Centre for repairing because under warranty and got the reply it will take 1 and half month for repaired and not ready to take my cell phone due to once the stripe come they will call me & than submit the cell phone to them.

    On next day I was went to Ghatkoper branch on 12.06.2012 & submitted my mobile for repairing, which is still not repaired and getting delayed and delayed.

    I had purchased the cell phone at Rs. 12,500, my colleagues said that NOKIA HAVING VERY VERY BAD SERVICES.

    Me & my friends getting good service from Black berry service centre.

    Even Ghatkopar branch didn't give me a temporary hand set for using. I don't have another hand set.

    Trust I feel that Nokia services is very very bad and for future will not go to purchase any hand set.

    Request you to kindly look into the matter and replace the hand set or repaired ON TOP MOST URGENT.

    Kind Regards,

    Raza
    Mob: 8082427296
    Khan Mohd. Raza
    kraza80@yahoo.in

  14. #89
    rameshkatara11@gmail.com Guest

    Default mobile hang replace my hand set.

    Dear sir,

    Problem .On Screen Error,mobile hang parches date.

    parches date :- 23/06/2012

    Nokia 200 , 353255056833166

    mo.no:_ 9427596444 (rameshbhai )

    One time download system on nokia care in Ahmedabad ,bapunagar.gujrat.

    but mobile is very hang.

  15. #90
    Unregistered Guest

    Unhappy Nokia 700 handset, bought 6months back, fault found, and nokia care people not helping properly

    I am a customer of Nokia mobile. I bought a Nokia 700 mobile on 2nd Feb 2012, and within 6 months ,I found a fault in it, the screen didn't show any display while incoming call and outgoing call. My mobile is still in warranty period ,warranty number-GLBINY998481049,Product code-059G1W4 ,ESN/IMEI NUMBER-357023040141245, GSM PHONE NOKIA700.
    . I have given it for repair in nokia store ,in model town extension ludhiana,punjab,india.(MOBILE SUPER MARKET,SCF-19,MODEL TOWN EXT.MARKET,NEAR KRISHNA MANDIR LUDHIANA,PUNJAB, 01614412037)
    BUT I HAVE NOT GOT THE HANDSET REPAIRED AND THEY ARE DELAYING THE DELIVERY WEEK BY WEEK.ITS VERY EMBARRASSING AND I AM FACING A LOT OF PROBLEM, PLEASE HELP ME, EITHER REPLACE THE HANDSET AND PROVIDE ME WITH A NEW HANDSET. OR GIVE ME MY HANDSET FULLY REPAIRED. I AM REALLY UNHAPPY THAT I HAD SPENT Rs 17000 on this Nokia handset and now I am in this trouble. PLEASE HELP ME SOLVE MY PROBLEM ,Otherwise I will be forced to contact consumer court. I am unhappy to say to that Nokia 's market name is going down and other companies are overtaking Nokia's market. and my experience with this nokia 700 plus your service centre's poor service has added another unhappy customer of Nokia.
    09915235878

 

 

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