Dear Sir,

I have purchased a Sony Ericsson Handset model W910I from their authorised store Mobile Vision, 1A/101, Phawra Singh Chowk, NIT, Faridabad vide Bill No. 808 dt 28-10-08.

Within a month it started malfunctioning and I repaired it at the same service Centre from where I had purchased. They have formated the handset and returned it.Their service ref. number was SE00939210076 dt 10-1-09. Some how I felt the service centre in Faridabad is not ok.

After one month the same problem cropped up again. Rectified at Harkrishan Services Janakpuri . Again they have formated and returned it. The service ref. The handset was working fine for some time and stared giving some minor problems in display system.

Again on 12-6-09 at around 1 pm the display was not ok. After some time a crack started in the liquid display. There is no physical damage in the handset.

When I approached their service centre at Faridabad they said it cannot be replaced under warranty and it cost about Rs.2700/= Then I spoke to Mr.Harish Head _Servies Sony Ericsson over his mobile number 9711110913. He asked me to take the handset to the service centre and from there he wanted me to speak to.him.

I have visited their Janakpuri service centre on 30-6-09 and tried Mr.Harish's phone and he has'nt picked up it. even I had sent a SMS and he had no responded to it. As per Mr.Aashish of Janakpuri service centre the cost of the display is Rs.1600/=

Basically there was a problem in the display of the handset originally and the handset was having a manufacturing defect. Due to the above facts I want a free replacement of the handset from Sony Ericsson. Now the handset is not usable.

Please help me in getting it.

Thanks.

R Rajendran
Flat No.407, Palmwood Estate
GH-14, sector- 21D
Faridabad 121001.

Tel: 0-9810366366