Hi


I purchased a Nokia 5800 on 24 January 2009 in Pune and have been facing problems ever since.

1. Within 2 weeks of purchase, the earpiece was not functioning well. I took the handset to Akshay Telecom, FC Road, Pune and they repaired the earpiece. However, after the phone was opened, I noted dust particles in the display, and same can be seen till date. Earpiece problem has been a worldwide problem


2. The Nokia maps license simply "disappeared". Note that I was supposed to get 90 days free licence. I made over 50 calls, registered complaints (i have call reference numbers 2-3QWR71, 2-3RDU7L, 2 2-3RSLYD and 1-6912363409). Nokia contacted me and gave me a 1 month licence (no CD 6114 8134 8726) till the time they were investigating the issue. However, no-one contacted me till date.

3. Since a week, I have display problems. - fuzzy lines seen (this problem is worldwide - I have references to global sites with ppl posting their problem, however, this forum will not allow URL posting) I called Nokia care centre with the above concern and they told me it seems to be a display problem, and it takes 1 month for parts to come in and complaint be closed


Will someone please advise me what to do. I want NOKIA to REPLACE the phone. Please let me know how I can get this issue resolved amicably without court case. How can I keep my case strong?

In good countries, nokia has replaced the phone, whereas here in India, we customers are treated like crap... so please do help me out....


Thanks


Dr. Singh

Update as of 27 June:

I have submitted a written complaint in which I also wrote that challenging a court case. The Nokia Care centre has accepted the same. I am now going to file a petition next week...

I purchased a Nokia 5800 on 15/02/2009 and have been facing problems ever since.

1. Since two months, I have display problems. - fuzzy lines seen (this problem is worldwide - I have references to global sites with ppl posting their problem, however, this forum will not allow URL posting) I called Nokia care centre with the above concern and they told me it seems to be a display problem, and it takes 1 month for parts to come in and complaint be closed. I have gone to Nokia Care centers on FC Road and Aundh. I have registered a complaint also. I have been told that the display is in not available and I will have to wait till it arrives.

Now I cannot see anything on the screen and cannot use the phone

Now the phone is a piece of junk . Sound quality is bad and volume is very low.

The phones are being replaced in other countries without any issues. Only in our country is there so much problem.

I want Nokia to replace my Phone urgently


Thanks

Vikas Manohar

Dear Sir,

Pls. provide us the details related to mobile handset, like it's IMEI Number, name and address of the Dealer and the cost of the product.

It's true only in India nokia care is worst of all i'm too using nokia 5800 and facing the same vertical lines

When I press and hold the power key, the device "sometimes" freezes and I cant enter my pin code. So I have to open it, take out the battery and then the phone is OK. What can I do to fix this problem?

nokia 5800 is not supported to internet calling software but other nokia wi-fi mobiles support these facilities. net calling reduces the costumer cost of international calls. i mainly bought this mobile for enjoying these facilities. but now i am disappointed.i tried four type cards but there is no results.

im not able to install any application in my nokia 5800 xpress music...every time i try to instal anythng it displayed a message CANNOT INSTAL THE APPLICATION INSTALLER ALREADY IN USE....i have restrated the phn,take out the battery...but still the problem persist...please help

Hey friends i too faced many probs with y nokia N81 but atlast 1 gave my phone for company for more than 6 times so they replaced my phone but
1 suggestion did u all updated your phones for a new firmware version?
if u have the same problem even after firmware updation then leve ur mobile in Nokia care ...they'll send ur phone to the company and it takes around 15-20 days to return ur phone back that too repaired
hope my suggestion helps u ppl

Some callcenter agents cannot provide the answer on how to do settings. mY 5800XM after 4 months LCD had to be replaced under warranty. Video and iimage files disappear after 24 hours,

It is overpriced for a well adverised known brand. Product of nokia not as good as in earlier years because made in china. that is why you should consider paying extended 12 months warranty.

Next unit I buy will be another china made similar phone with a brand and also with 12 months warranty.

My nokia 5800 cam't be able to open app,log,gallary in first time

After Updating the frimware
When i play music or at the time of calling
the volume decreasing automatically
before updating it was prefect
now i can't make a call or listen music

hey guyz can any body tell me why my mobile heats up??
while it is not in use???
after heating battery gets empty??
even if it is fully charged!
plz help me out!!

hey. i was wondering whether you guys can help me out. i have saved about 300 songs in my nokia 5800, and they used to play okay. They have now all disappeared all of a sudden. when i click on the 'all songs' icon to open, there are absolutely no songs displayed. but when i open the music files using my laptop, they are all there.
i really don't know what i can do to get my songs displayed again. help??

Originally Posted by Unregistered

hey. i was wondering whether you guys can help me out. i have saved about 300 songs in my nokia 5800, and they used to play okay. They have now all disappeared all of a sudden. when i click on the 'all songs' icon to open, there are absolutely no songs displayed. but when i open the music files using my laptop, they are all there.
i really don't know what i can do to get my songs displayed again. help??

Hello,
AS you mentioned above about your complaint, so we suggest you to contact to the Nokia customer care and register a complaint, they will provide you a complaint no. and the time frame to resolve the issue. Wait for their response and revert us back with the Complaint nos. and the status of your complaint.
Visit: Address to know the customer care details.

Hope this may solve your problem.
Still have a question feel free to contact us again.