Hello there,

This is Razia Sultana, I am a resident of Bangalore City. On August 18th 2008, I purchased Nokia 6210 navigator phone and I paid 16300/- Rs for that handset. I have numerous issue with this model, It never worked fine. I had issues from the day i purchased this handset. Earlier it used to hang and one day it stopped working.
In January 2009 I took this phone for servicing, Nokia care were not able to rectify the issue and they replaced the phone after a month. My second phone again had issue hanging and one day it stopped responding and turning on. Nokia care again were not able to rectify the issue and replaced the phone in May 2009. My second replacement phone again had some issue after 15 days when I took that phone to nokia care they identified the problem was with display panel and they replaced only display.

My concern here is within my first year purchased twice phone is replaced and all the nokia 6210 phone has something or the other issue. My warranty will expire in a while and what if again this phone crashes I will be billed and then i have to pay for service.

According to me this nokia 6210 model is a failure. Quality of this product is not up to the mark. I called Nokia care but no action is taken. Even the customer service was pathetic. When i called the service center they disconnected my call and agent refused to bring the supervisor on line and disconnected my call.

Nokia service was the worst service i have come accross my life.... I will never buy nokia product again...
I only request to take necessary action and if i could get replacement for the upgraded model, quality of that product has to be satisfactory and i am also ready to pay the difference amount even if they replace the phone.

Please some one take necessary action. So that we consumers dont get cheated by this manufacturer.

Regards,

Razia Sultana