Respected Sir/Madam,

I am a plastic surgeon from delhi. My work profile: morning 8.30 am to evening 6.30
pm of hospital work both operative and non-operative. My complaint goes against
both E-zone retail chain and blackberry mobile hand sets. Details of my compalint is
given below:

I had purchased a blackberry mobile set (8900-PRD17116-230) from E-Zone,Karol Bagh
outlet, New Delhi on 22/5/09.

after fully charging the mobile, i started using the mobile the next day but the
battery back up was so poor that by evening it was about to discharge ( in spite of
the fact that usage was negligible.... no out going or incoming calls).

I went to the showroom on 23.5.09 at 8pm with the problem i.e. poor back up of
battery. I was suggested to check the battery charge after stopping the network
connection. With out the network connection (and again no usage) the back up was
hardly 26hrs.

i again went to the showroom on 25.5.09 ....... i was suggested to go the redington
service centre... almost 12km from my residence. i went to the service centre on
28.5.09 where i was told that the process of getting to the problem and correcting
it will take 5-6 days.

i went back to the showroom for the replacement of the set or battery where i was
told to deposit the set.

who should be held responsible for all the trouble i had to go through and the
problem i am facing for the simple reason of buying a high end product and that also
from a so called high end outlet.

isn't it the responsibility of the showroom to replace the faulty set /battery
instantly or should it harass a customer that also from a medical profession whose
profession demands urgent attention.
i had to take out so much time from my busy schedule and was unable to use my mobile
during the same period.

I hope that appropriate actions are taken so that such harassment and inconvinience
are avoided.

regards,


Dr. Sajal Halder

Consultant,Cosmetic and Plastic Surgery, New Delhi

Mob:09868168310