Dear Sir/Madam

I have been an ardent brand loyalist of Sony Ericcson. I had purchased the Sony ericcson mobile C905 in May 2009 but hadnt used it until September 2010. In January 2011 the cell developed a hearing problem such that the voice could be heard only when the loudspeaker was on

On 7th January the cell was given to the service centre - Accel Frontline, Sagar Tech Plaza, Unit 2&3, Ground floor, Andheri-Kurla road, Andheri(E), Sakinaka. Workorder No: SE311AMA10010

I was told that the earing aid had developed a problem and that the parts needed to be replaced

Since then an every week call to the service centre gave us the reply that the parts would be expected within 2-3 days and that the cell could be taken the following week

2 weeks back I was told that I could get the cell by 4th February. On 11th february when I called back the same response of non-availability of the cell earing piece was the response given( as the cell was a 2 year model) and that they had been following up with their Chennai Office every week for the same

However, when asked why the delay in the receipt of the piece to their senior staff I was told that there are no ear piece available for this cell. On being asked if due to the non-availability the cell cannot be repaired why are we not given proper information and why is the cell being kept at the service centre they replay that the service centre cannot say that it cannot be repaired and that if we want we can take it back

At this irresponsible response when I told them that I would take this callous behaviour to the higher authorities of their department and their consumer complaint cell their response was- Go anywhere you want

This incident has totally shaken my faith in the sony erricson brand and its product- that there are no parts available within less than 2 years of its launch and the callous behaviour of their representatives

I request the company authorities to kindly take up this matter seriously and resolve my issue and handing over my repaired handset within 2 working days viz: by 16th february post which I will be forced to approach the consumer court for mental harrasment and misinformation and cheating

Thanking you in anticipation of a response commensurate to the brand image standing for quality in all fronts of products and service


Urmila