On November 10, 2008, I bought one mobile handset model Nokia E71, Serial No. 354855025394403, from The IT Zone, Emall building, Boring Road Crossing, Patna 800 001 (India) with a proper bill.

Right from the very beginning, I am having problem with the newly bought Nokia E71 handset. It is perpetually having a ringing tone issue, that is to say none of the ring tones are audible enough even at the highest ringing volume. I got this checked thrice by the service centre guys at Patna and Kolkata and they have not been able to resolve it and acknowledged that this is a manufacturing defect and accordingly I have got 3 job-sheets depicting the same defect.

I first took my phone for repair on 20th June 2009 at Ganpati Mobile Bank, Nokia Care Centre, Patna. They claimed to have replaced the ringer and returned back the handset claiming that it is in order (I have a copy of the Service Job Sheet ). But I am sorry to say that the problem could not be rectified and I once again gave my phone at Anand International Behala, Nokia Care Centre in Kolkata on 14th April 2009. They worked on it, but couldn’t rectify the problem (I have a copy of the Service Job Sheet). They clearly stated that it was a manufacturing defect and they needed to send it to Delhi for further actions and examinations and that would take about 2-3 weeks time for rectification and further actions. This is an impossible proposition and in this regard I would like to state that this is a company provided business phone and I am not in a position to hand over the handset for 2-3 weeks. I need immediate action and that too I need to get this handset replaced.

As a further persuasion and request I once more took my phone for repair on 30th May 2009 at Ganpati Mobile Bank, Nokia Care Centre, Patna and requested them for replacement on top priority basis, but they again examined the phone and told me the same story that they needed to send it to Delhi for further actions and examinations and that would take about 2-3 weeks time for rectification / replacement and further actions (I have a copy of the Service Job Sheet). But again I would reiterate and state that I am not in a position to part with the handset for 2-3 weeks as this is a company provided business phone and connection and I need immediate replacement of this handset.

I ardently take this opportunity to request NOKIA to replace this mobile handset with a new one of the same model as I think there is a persistent problem with this hand set and also, I feel that even if repaired handset is provided back to me, it may again create the same problem and bitter experience for me.