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Copy of message forwarded for Sony Ericsson Customer Care.(Case : 72990371)

This is a discussion on Copy of message forwarded for Sony Ericsson Customer Care.(Case : 72990371) within the Mobile Handset forums, part of the Mobile category; Hi, I had purchased your R-300 model of Sony Ericsson on 9th Jan,2009.After reaching home i checked the functions and ...

  1. #1
    abhay2436 is offline Junior Member
    Join Date
    Jan 2009
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    1

    Angry Copy of message forwarded for Sony Ericsson Customer Care.(Case : 72990371)

    Hi,

    I had purchased your R-300 model of Sony Ericsson on 9th Jan,2009.After reaching home i checked the functions and found that its FM sound was too low at higher volume.Next day i have contacted the showroom from where i had purchased the mobile(M-Planet),they seek the same and suggest me to reset all settings and it will fine.Now its my turn to check the same & problem remains same at his place.I have searched out the details on net shared my problem at yahoo answers.com.While browsing i got the details of sony customer care.I called them and briefed the issue.They suggested me to contact service centre.Afterthat i visited service centre & let them know about the same,they told its just a software problem let us upgrade your software and it will be fine.Results nill and problem with the same place.Also they checked my handsfree and it was working fine.They asked me to leave the handset & handsfree and they checked and find out where and what is the problem?
    My question is that i am the first fool who thinked and tried to swithched my mobile from nokia to sony? I want to get the set replaced or my money back otherwise i will lodge this case in consumer forum & give out a article in Times Group of India about this happening will effect your goodwill in market and show the fact to the general public.

    Mobile Purchased From-Planet M Retail Limited,
    Planet M,Shop No.18 B,Gaur Gravity Mall,Abhy Khand-II Indrapuram,Ghaziabad

    Purchased Date-09 Jan,2009

    Phone Model-Sony Ericsson R300

    IMEI Number-354525028450201

    Contacted Service Center-11 Jan,2009

    Service Center Address-Neeru Enterprises
    B-1/38,Sec-18,Noida-201301

    Phone Number-0120-4241511

    Problem Description-FM Problem



    Kindly advise on the same & waiting for the urgent response....


    With Regards..
    Abhay Shrivastava
    Last edited by abhay2436; 01-13-2009 at 01:54 PM. Reason: Adding Mobile Details...
    Kind Regards...
    Abhay Shrivastava.

  2. #2
    Unregistered Guest

    Thumbs down complain for services

    hi!
    Recently, my phone which is in warranty period was having d problem in its main keypad. main keypad was not functioning. i went to my nearer service center. they have kept the phone and say to take it back in 1 week. but today they are saying that it will take 10 to 20 days. i m having a lot of problem becoz of that. sony should lead companies like nokia and LG not only in phone prices but in service area. they are saying,there is part coming from chennai. atleast sony should make available all parts as soon as possible at thier service center so that there can be fine services.
    i want my phone as soon as possible. so plz do something.
    WORKORDER NO.:SE31002313329, CREATED ON: 23 SEP. 2010
    MODEL NAME: U100I
    IMEI: 356817033248599
    SERVICE CENTER: RT-MEERUT MOBILE WORLD(SIEN)
    mobile world,Bulaki das building, Begum bridge, meerut,ph.01212642133
    PROBLEM: KEYPAD PROBLEM
    my email ID:abhisheks169@gmail.com

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