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poor service/ product of Nokia

This is a discussion on poor service/ product of Nokia within the Mobile Handset forums, part of the Mobile category; i purchased mobile Nokia N79 from S.G Communication (Nokia Priority Dealer) Rohtak on 03-04-2009. but from the very first day ...

  1. 05-26-2009, 12:48 PM #1
    ajay kher
    ajay kher is offline Junior Member
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    Unhappy poor service/ product of Nokia

    i purchased mobile Nokia N79 from S.G Communication (Nokia Priority Dealer) Rohtak on 03-04-2009. but from the very first day it has problem regarding display backlight and loose back cover and when i pointed out the same to retailer he asked me to visit nokia care for after sale service. i visted the nokia care and they suggested to deposit the handset. i deposited the handset and backcover at nokia Care Rohtak on 11-04-2009. on 06-05-2009 after a gap of about 26 days nokia care returned back the mobile with a new fault i.e Naviwheel defective and when i pointed out the same to service engineer, he asked to come back after 7 days. but on 07-05-2009 the same fault (display backlight) again came. i went to nokia care and they again asked me to deposit the mobile and comeback after 25-26 days. i depoisted the mobile on 23-05-2009 at nokia care rohtak.
    The S.g communication has given me a used/secondhand/ defective mobile at the cost of fresh mobile i.e. Rs. 17600/-. I requested a n. of times to nokia to replace the mobile with newone or refund the amount but no fruitful results.

    I am really very disappointed by the service and products of nokia
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  2. 05-26-2009, 04:24 PM #2
    admin
    admin is offline Administrator
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    Default

    Hello,

    Kindly provide us your full contact details, bill details with IMEI no, job sheet details and a valid email id.
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **
    Submit Complaint.. Submit Complaint..
  3. 05-28-2009, 05:06 PM #3
    ajay kher
    ajay kher is offline Junior Member
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    Default

    Sir as desired, i am submitting the details as below:-

    1. address of Nokia care:-- Shree Shyam Sai Com., Shop No. 1, Geta Complex, Delhi Road, Rohtak-12401 (Haryana) ASC:166_433527.

    2. JOB SHEET NO. 166433527/090522/30

    3. Dealer Name & address:- S.G Communication (Nokia Priority Dealer) G-8, Narain Complex, Civil Road, Rohtak-124001 Phone-01262-242120, M-9896170000

    4.Bill No. 36145 dated 03-04-2009

    5. IEMI No. 356387023245534

    6. My Contact Detail - Kher Villa, 536/14 Gohana Road Rohtak-124001
    Haryana, 01262-271893, 9315353722, 9466008894

    7. E-Mail address: ajay_kher@rediffmail.com

    Sir i have a number of e-mails send/ received to/from nokia.com, requesting to replace the mobile with new one but no fruitful response.
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  4. 05-29-2009, 01:40 PM #4
    admin
    admin is offline Administrator
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    Default

    Hello,

    Kindly send a Notice to the below mentioned address:
    Managing Director,
    Nokia India Pvt Ltd.
    5F Tower A and B
    Cyber Green DLF,
    Cyber city, DLF phase II
    Sec-25 A Gurgaon, Haryana
    1122002

    mention all the details and attached the photo copy of both bill and the job sheet. And wait for at least 15-20 days for their reply.
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **
    Submit Complaint.. Submit Complaint..
  5. 03-30-2010, 01:26 PM #5
    Atul bhardwaj Guest

    Default complain against very poor service provided by nokia care center

    Quote Originally Posted by admin View Post
    Hello,

    Kindly provide us your full contact details, bill details with IMEI no, job sheet details and a valid email id.
    Atul
    H No. 784
    Near old bus stand sampla
    rohtak, haryana
    124001
    atulbhardwaj1436@yahoo.in

    Bill No. 4620409455N201569170670603
    Ch No. 50300707068413

    IMEI No. 356918036851114

    My Nokia N97 mini handset is in Shrii Shyam Sai Communication
    Shop No 1
    Geeta Complex
    Delhi Road
    i purchase my handset on 17 dec. It is in care center from more than two months now
    firstly my set was hang after that network problem then no viberation and again no viberation
    they dnt treat me well am a student and mentaly tortured by them
    I am requesting u to change my handset this time
    Submit Complaint.. Submit Complaint..
« Change of original mobile handset | nokia N 79 »

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