This is a discussion on Compliant on SAMSUNG Service Center within the Mobile Handset forums, part of the Mobile category; I had purchased Samsung Mobile Model No: B7722 (IMEI No: 355317042580810) on 14.09.2011 from Univercell, Besant Nagar Outlet. Since the ...
Complaint - Mobile not working - Invoice No: P.BES/4170 dt. 14.09.2011 I had purchased Samsung Mobile Model No: B7722 (IMEI No: 355317042580810) on 14.09.2011 from Univercell, Besant Nagar Outlet. Since the mobile was not functioning, I had given to the outlet on 20.09.2011 (Service Request No: 5950) with a problem recorded as "Hanging Problem and Software Problem". The instruement was returned on 12.10.2011. However, with the same problem persisting, I returned the instruement to the Outlet on 13.10.2011. The Service Request Form No: 5960 mentioned the issue as "Phone Not Working". The Instruement was returned to me yesterday (03.11.2011) but the problem remained unsolved (The Instruement still not working).
When the issue was agitated with Univercell, I was advised to contact your Service Centre, T. Nagar. You will please appreciate the suggestion was not in order as Univercell are required to service and settle the issue to the satisfaction of the Buyer. Since I have not been able to use the Instruement at all after purchase, I would request you to either replace the phone with a new Instruement forthwith or refund the amount immediately.
In the event of the issue not being resolved to my satisfaction within the next 48 Hours, please be advised that I would be forced to seek redressal through appropriate Consumer Forum.
Thanking you in advance for your immediate attention in the matter.
M. Thiyagarajah
M 52/2, First Main Road
Besant Nagar
Chennai - 600 090
Mob: 9840454657
Please note, the defective Instruement has been left with Univercell Besant Nagar Outlet, out of sheer disgust.
Junior Member
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Complaining regarding the technical problem in my Sir,
I have bought the SAMSUNG Mobile C3222. But soon after buying it , I have seen various problem in it , especially in its software . Frequently the display shows nothing .
Time and again I have complained to the Dealer and three times my hand set has been sent to the Agartala Service Centre . Every time the authorety have gone through some
repair but to my utter vexatian the problem again starts . At last on 15/03/2012 . I have again went the nearest Service Centre but of no avail . At present in a dilema what I should do with this handset.
You are requested to do the needful. I shall be grateful to you for any of your kindnes.
Handset Details :- MODEL NO-GT- C3222
IMEI NO- 357262042066717
S/L NO- RW63575940M
Thanks & Regards.
ABHIJIT ROY
Chanban , Udaipur
Tripura State - 799120
#09862111709
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