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Samsung Galaxy 3 issue of call drops with vodafone users

This is a discussion on Samsung Galaxy 3 issue of call drops with vodafone users within the Mobile Handset forums, part of the Mobile category; Hi, I have purchased the so called Samsung Galaxy "Smart" phone 6 weeks back...since then I am facing with the ...

  1. 12-16-2010, 02:57 PM #1
    subodh mahanubhav
    subodh mahanubhav is offline Junior Member
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    Dec 2010
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    Thumbs down Samsung Galaxy 3 issue of call drops with vodafone users

    Hi,

    I have purchased the so called Samsung Galaxy "Smart" phone 6 weeks back...since then I am facing with the issue of calls getting dropped while talking and then phone is not reachable for 2-3 mins...I have complained twice in gallery and I am yet to get any convincing reply from them. I was told they are aware of this issue but as of now no solution on this.

    U can also refer to my BP no 8418192602

    I dont want to use this phone anymore and I want to surrender it and want my money back.

    Please let me know the procedure for the same as I didnt receive any solution on returning this stupid phone.

    I am still not able to use my Galaxy 3 stupid phone...I have registered my complaint in gallery at Borivali west on 2nd December Work Order MCB 2660 and I was told that it will be done in weeks time by Mr. Peter who is in charge of tht gallery. So even after 10 days I have not got any solution and Mr Peter is not answering calls also when I went in gallery to see him he is on leave and not picking up phone also.

    Can anybody in Samsung all over India ll help me out in getting solution on this issue or I have to go to consumer court to get this issue sorted.

    I am totally frustrated with the Samsung services and ll never ever reccomend anybody to use samsung phones.


    Thanks,

    Subodh Mahanubhav
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  2. 02-07-2011, 10:23 PM #2
    Unregistered Guest

    Angry call drop answer signal problem on Samsung galaxy 3

    i too had purchased this phone
    . after the call drop.issue they changes the motherboard. yet the problem remains. i had Rom purchase another phone phone to keep working.
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  3. 02-09-2011, 11:41 AM #3
    hozefa gilitwala
    hozefa gilitwala is offline Junior Member
    Join Date
    Feb 2011
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    I had bought a Samsung Galaxy 3 (i5801) on the 2nd of Nov 2010 against bill no. 35807 from Decent collection, Bandra, Mumbai. I had reported this complaint to the Samsung company through their website and to their service centre situated at Lalbaug, Mumbai. Replies that i have been getting is that the service centre has been forwarding such kind of complaints to the company in Delhi but there is been no action been taken till date. Below attached is the e-mail that i had sent & the reply that i received from their end.

    "Dear HOZEFA

    Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
    interest/valuable_feedback. Please find hereafter, our response. Your
    Transaction no. is 2005753871. Please quote this reference in all
    subsequent communications.

    ------------------------------------------------------------------------
    We apologize for having such inconvenience with our product and services.

    We are forwarding the case to the concern department.
    You will be contacted accordingly.

    Forassistance contact Samsung Customer Care.
    Thanking you and assuring best services always.

    ------------------------------------------------------------------------

    You are receiving this e-mail because you have previously made an
    enquiry about Samsung India through our Web-sites.
    Please do not reply to this mail as it is an automated email and cannot
    be responded to.
    If you wish to send feedback or queries to Samsung_Electronics, please
    send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
    Customer Contact Center Call Toll Free : 1800 110011 (From MTNL/BSNL)
    Call Reliance No : 3030 8282 (please prefix std code)
    Home Page : samsung.com
    Best Regards,

    P
    The information was useful to me
    Satisfied
    5 4 3 2 1
    Not Satisfied
    * Please do not reply back to this email message as this email address is used for
    outbound messages only.

    * If you are not satisfied with the answer we provided, please click here
    * if you have a question on another product, click here
    　
    As mentioned by them that i will be contacted by the concerned department but till date i have not received any call from them.

    Thanks in Advance

    Hozefa Gilitwala
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