Sony Ericsson K770i is dead in an year and the solution is change the mother board

[nskkishore]

Hi,
My name is Kishore.
I have bought a Sony Ericsson K770i mobile on 4th April 2008. Before three days of completing warranty period the mobile went dead and its not switching ON. I didn't have enough of time to give it for service by 4th of April in Sony Service Centre. I had given it to Excel Enterprises, Sony Authorized Service Centre, Banjara Hills, Hyderabad for service on 22nd April 2009. Initially it was told that there might be some software problem ad would be rectified by payment of money as it crossed the warranty date. Later after a week the Service Centre Engineer said that software is OK might be there is a problem in some chip and I agreed for repair of hardware as well. After three days he said that its not problem of chip, the mother board of it needs to be changed may then it would work and it would cost 3/4th of the mobile original cost i.e Rs 9000.00. No even once the mobile was mishandling like falling down or falling in water and the Sony Ericsson mobile life is so low, that I am made to scrap it in an year after buying it for Rs 12000.00. More over the Service and Sale staff in the neither Sony Ericsson Authorized Service Centre nor the Sony Ericsson Authorized Sale Centre have the basic courtesy to speak to the customers politely. While buying any thing from them they speak so politely telling every thing works well but when it comes to service they just keep kicking the ball from their court.

I am shattered to learn that

Sony Ericsson Mobile is not a reliable Handset. After buying a mobile for Rs. 12000.00 and even after being handling it carefully, its dead within an year. Moreover the service required is changing of Mother Board which is a silly answer from the Service Engineer and it costs Rs. 9000.00, which is really unbelievable and this has even been suggested by Customer Care which is a irresponsible answer from SONY ERICSSON.

[amaljo1]

my sony ericsson k770i was just used for 6 months and then the motherboard got off. The solution preferred was to change the motherboard. It costs around Rs 10000 to change the motherboard. I couldn't afford to that much high price.What can i do now???