With disappointment and mentally tortured, I am writing you to resolve my problems suffered since purchased nokia N97 IMEI- 356064033353489 Oct 2009.
First see below the break up

1. Oct 2009 – Nokia N97 IMEI- 356064033353489 purchased for Rs 28000
2. June 26th 2010 – Phone submitted in Nokia care (Sheetla Wll services Gurgaon) job sheet – 115433527/100625/10 for reason as
a. Buggy series 60 v5 operating system
b. Vibration stopped working
c. Camera lens scratches due to no manufacturing defect of lens cover
d. Gps is very very poor etc etc
3. July 1st 2010 – Collected the1st replacement handset IMEI no – 356064033319324 and submitted back after an hour new job sheet 115433527/100701/25 because mass storage 32 GB not showing.
4. July 5th 2010 – Collected the 2nd replacement handset IMEI no – 354225039138016 which is 29 hours used. Sent the same concern in the email but no feedback from nokia care.
5. Sep 20th 2010 – Enrolled extended warranty program Registration pin – 30319000774412 keeping in mind the defective history of handset by paying Rs 1414.
6. Oct 12th 2010 – Submitted the handset IMEI – 354225039138016 Job sheet no - 115433527/101012/9 for the reason as
a. Suddenly phone was turned off and didn’t turn on. I was told the hardware fault and sent to head office for replacement.

With reference from above DATES break up, it states that my N97 has been replaced twice and it still has manufacturing defects.

I had gone through mental trauma in the last few months and questioning the nokia
1. As a 5 year old customer of nokia from 3310 to N97 , paying Rs 5000 to Rs 28000, WHY I AM BEING CHEATED BY NOKIA SELLING ME THE FAILURE DEFECTIVE N97 FOR RS 28000 ?
2. Nokia is a big brand in International market for its quality and services, WHY I HAD TO MAKE NUMBER OF VISITS TO NOKIA CARE CENTRE GURGAON FOR MY PHONE REPLACEMENT ?
3. Nokia N97 is super flop for its buggy O.S and defective lens cover, WHY MY N97 HAVEN’T BEEN REPLACED WITH ANY OTHER EQUIVALENT MODEL DESPITE OF SO MANY EMAIL REQUESTS SENT ?
4. Nokia had given me number of service commitments in my email sent earlier, WHY I HAD BEEN TORTURED PHYSICALLY AND MENTALLY FORCING TO LEAVE MY WORK AND RUN FOR MY MOBILE ?

I am fed up with Nokia n97 and decided not to operate it any more. You are requested to
1. Either provide me any other model equivalent model to N97 for replacement
2. Or refund the cost of nokia N97

Kindly take down my request on senior most level and do the needful.

Regards
Talvinder Singh
9911816400