dear sir/mam
I have purchased Samsung Handset SCH-F339/A00000IDA25D2B from Jasmine mobile Alkapuri, Vadodara dated 12.02.10 One Month back i had a Touch Panel problem in my mobile. I have given the mobile to the Authorised service center SAI COMMUNICATION on 19th August 2010. They have told the replace the touch panel and delivery in two days. Till now i have not received my mobile. Today i went the service center, the are not giving proper response but the are telling the same old story we will delivery in two days.but now they ask me for imei no. & bill also because my phone was misplaced by service centre.
Please i request you to take immediate action on the service center

Thanking you
priti oza - 093280 15690 e-mail: orieanind@gmail.com
Yours Faithfully

Bhuvaneshwaran
9738243325

my handset B5310 under warranty have some problem in key pad

I visited your service center in Jammu(qwik service centre) for a solution to my problem.They said that the problem was in the Broad faulty and they took my order on 16-8-10.
after about 10 days i called them, they said that they had changed my board but IMEI reading is pending on 27-8-10.
they told me to collect my handset on 28-8-10 i went there for collecting my handset but till date handset is not ready

i visited your service centre many but every time false excuse(like one day they said that handset is ready but its locked in locker and the key of locker is with one of employee,he is on leave you can take your handset tommorrow)

so i facing lot of inconvience due to there non professional behaviour.

i request you to look into matter otherwise in two days i will move to consumer court for some action.

thanks
tilvinder singh
09622458818
IMEI No. 357836031299576
work order no. 10H/R/16-7
dated 16-8-10

dear sir/mam
I have purchased Samsung Handset samsung corby pop GTC-3510,serial no.*358650/03/112638/6*from dated 19.07.10 .Within 15 days the battery got deuse. I have given the mobile to the Authorised service center T&L COMMUNICTION B-5A,FIRST FLOOR KANTI NAGAR NEW DELHI, on 3rd August 2010. They have told the replace the warranty and delivery in 7 days. Till now i have not received my warranty. Today i went the service center, the are not giving proper response but the are telling the same old story we will delivery in two days.
Please i request you to take immediate action on the service center

Thanking you
Manish sharma,email-manrich8686@gmail.com
Yours Faithfully
9958515857

Dear Sir,
I buy 1 samsung corby before 7 month. before 20 days my samsung corby batery dead when i went to service centre they told me batery warrenty is only 6 month so i buy new batery that batery also dead after 10 days now when i went for batery change he is saying batery in not available on service centre you come after few day and i went there so many times but always they are saying batery in not available still. this incident of Laxmi Nagar Branch New Delhi.

i have an samsung mobile (champ GT-3303) it has a ptoblem with the display when ever i touch the display it show an black spot on its center of the screen, i had shown it in the gallery at sector 2 near navratna hotel they dint excet the phone and dint show any intrest
mail me on yuvrajshrestha@gmail.com

Dear sir,
this is lokesh sachdeva from chd.. I have given the phone to your service center( a.m. Services..authorised service center samsung india electronics pvt.ltd cabin-2 first floorr sco=1034-35 sector =22-b chandigarh) on dated 2nd august2010..on dated they comited me to phone give me in a week till dated 20sept2010 i have not recieved my phone and when i called your service center they called me with in this week your phone will be fine but almost 2 months r going to give my phone but my phone is not recieved..if my phone not recieved with in 2-3 days i will complaint against your service center to consumer court and also when i called your service center they dissconnected my call ...or your service center will call me... Pls do the needful with me.
Following is your job sheet details
in tmeand date---2/08/10 10:30
model--gt-s3653
sl.no--rd6sa271067
imei/rsn.no-358039031371665
date of purchae-.1/.2/10
customer name and adress
mr.lokesh
#3207 sec-41-d chd
mb no --9876666653
nature of complaint---touch screen and front broken to be change and software update
thanks and regards
lokesh sachdeva

Sir,main apke service center sa nakhush hu.kyoki mera mobile samsung gt-2130 service center par sahi nahi hua.main hapur ka rehne wala hun.aur mere pass ka service center ka naam hai -krisna cummunication pakka bagh hapur mobilke no.aasish 9219121221. Aur mere mobile ke bill date 17-02-2010.

Hi . i had bought Samsung Corby PLus mobile 3 months back....and now it nt working fine..
getting problem in charging point and its not getting charged now.
I submitted my set at Samsung service centre and after two days they called me that we need to change its PCB, please take backup of ur mobile.
and its 1 month past now and still they dont have the PCB so that they can change it.
Its such a hell creating lot of problems for me..
Such a bad support from Samsung , i never expected.

regards:
pankaj
9717428401

I lodged my complaint on Saturday 25th Sep, 2010 for my refrigerator with complain number 8417296335. However no call was made by the service center till 26th Sep 2010. i got a call on 27th saying that the engineer will resolve the issue today. however no visit was made by any engineer. on 28th one engineer Mr Harsh came to visit and told taht there is gas leackage problem so another engineer will resolve the issue by evening. however till 06:00 PM no one came and when i contacted the service center then they said gas engineer is on leave and so the problem will be resolved by 29th.

If this is the kind of support samsung is giving to their customer then we are helpless.

please do something

I bought a samsung mobile, model SGH-F270 on 10-11-09 from Satyam mobile, Sadar Bazar, Sirsa (Haryana). The battery life of the mobile right from the very beginning was hardly for one day against the company's advertisement of 350 hrs. The matter was reported to the dealer immediately. He told us that its software is faulty. But the problem persisted after reloading the software by the dealer (through local service centre). The matter was again reported repeatedly but without any proper response from the dealer. Then we contacted the service centre directly many times but without any solution. In fact the person at the service centre has told us that this is a regular complaint with this model. Perhaps the model itself is faulty and the company has done away with the model. During all this time is being wasted and the service centre now talks in terms of expiry of warranty period. The matter was reported to the internet complaint centre but without ant any response. Under these circumstances I am highly disturbed by the response shown by the dealer, service center and the the internet complaint center. The legal process is cumbersome and harassing. Is this the fate of an ordinary consumer of India? If you people can actually do something then please help me so that I can retain faith in the system.

Mrs. Anudeep Goyal
Gali Peer Wali, SIRSA (Haryana) 125055

maro mobile E -2130 date 08 june 2010 na roj " CHIRAG TRADING CO." c-273 swami narayan nagar nizampura vadodara phone no. 2774657 mathi purchase karyo teno bill no.359 chhe. maro mobile 14/08/2010 na roj dead thai gayo 15/08/2010 na roj mobile chirag trading ma api avyo. mobile repair thai ne mane date 23/08/2010 na roj parat apyo parantu mobile 1 day bad 24/08/2010 na roj same problem thai dead thai gayo date 26/082010 na roj mobile lai ne fatehgunj saffron complex ma samsung service centre je gayatri enterprise na naam thi chale chhe. mara mobile ne repaire ma 1 month no samay thayo pan haju maro mobile parat apyo nathi.

WORK ORDER NO.: R 750
IMEI NO. : 358125032591615
MODEL NO. : E -2130
SAMSUNG SERVICE CENTRE ADDRESS : GAYATRI ENTERPRISE
SB-8, SAFFRON COMPLEX, FATEHGUNJ, VADODARA , GUJARAT PHONE NO.: 0265-6455545

i have given my mobile for service in samsung authorized service center,it has been 3 weeks,up to now they are saying next week, they are not treating customers well in manner,pleasee consider my complaint,
this is the address of the servce center
samsung service center,
duriasamy pillai street,
west tambaram
chennai-600045

Sir maine abhi kuch mahine pahle hi ek samsung mobile kharida tha magar kuch mahine baad hi uske chargin jack mei problem aa gai . Wo phone ko charge hi nahi kar raha hai. Sriram tower lucknow main dikhaya to wo 600/- mang rahe the . Jab ki phone abhi garranty main hi tha so plz help & look at this matter.

Shilpi jaiswal
12/34 ka purana quila cantt road lko
mobile no. 9889966108
thank u

respected,
sir/maam......i have baught a samsung corby s3653w....which had a defult password...i tried 1234,12345,123456,0000,00000,000000...but it does not work can u plese tell me how can i reset my password....it is really urgent and very very important!!!
plssssssssss answer back
very important.....
plssss plssss

Hi

My name is ranchhod prajapati. I have purchased Samsung SCH-F219 mobile before six months and my phone is still in warranty period. Few day ago my phone having problem that it does not charge. Phone having another issue also that FM is not working. I submitted my phone to Ahmadabad customer care at below address

Complaint Number:1012691
Premium Service
FF-3, Sarthak. Swastik cross road
Navarangpura, Ahmedabad-380009
Phone(079) 40372714
email: premium.samsungservices@gmail.com


When i submitted the phone i told them two issue
1)Phone is not charging
2) FM is not working (Play button is not working)

they told me, it takes 7-10 days and need to change motherboard and circuit. Also there is chance to data loss. I am ready for this and i have submitted my phone on same day. I called right after six days and they told me that phone is OK. I received my phone and when i checked my phone, i found that they have only change my battery. They have not even touch my mobile or not checking what is the issue. I dont have another device so i have not resubmitted my device. After week i again go there and told them that FM is not working. they told me that we have only complain regarding charging. Looks like they are not listening or submitting complain properly. Now they told me submit device and it will take again 7-10 days.

My device is CDMA and i dont have any other devices. how can i submitt device till 10 days two times in month. This is not acceptable that everytime i wait 10 days. I am not happy with there services.

If customer first time comes and if they dont repair phone proper, on second time should not they have to priority first and repair as early???

thanks,
Ranchhod