Motorola customer care

love malik · 04-17-2009, 11:42 PM

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Does buying a Rs.1800 mobile phone (w181) mean that i do not have the
right to own a quality product.
I am totally aghast looking at the quality of product of one of the
pioneers of telecommunications- MOTOROLA.
I am even more shocked by the way I was treated at the store where I
purchased the product (THE MOBILE STORE, Trivandrum) and the so called
Authorized service centre (REDINGTON INDIA LIMITED,Vazhuthakaud,
TRIVANDRUM.)
Date of Purchase of Mobile – 20-11-2008.
Product : Motorola W181
Imie NO: 359223014437789
Nature of problem: Failure of headset recognition by the handset.
Date of Onset of problem: 2-12-2008
Visit to store of purchase: 4-12-2008
Visit to service cente: 6-12-2008 (working hours 10.30am- 6PM)

The marketing by the retail outlet chain –THE MOBILE STORE totally
denies any connection with regards to the quality of the goods it
sells just 10 days agp and that the product will only be serviced but
not replaced.
With great difficulty i reached the authorized service center. I
really felt duped when the engineer at the AUTHORIZED SERVICE CENTRE
(REDINGTON INDIA at Trivandrum, initially informed me that the headset
was a duplicate one and later say that no it was a mistake on their
part to identify it wrongly. How can qualified serve engineers do this??
After a long argument with the service centre engineer and manager, i
reluctantly left the phone for them to evaluate the problem. After 2
days i called up and the officials told me that there was a Level2
problem and it has to be taken to a higher center and that the Handset
will be replaced on 11-12-2008. But When i reached there to collect
my handset as I didn't have sufficient time to let the service center
send it to a higher center (takes a minimum of 10days – 2 months),
they handed over a USED HANDSET (IMIE: 359223013456673) which had come
for servicing for a similar complaint. The manager told me that they
are authorized to replace a Handset with a new one only within 7 days
within the date of purchase if found defective (but he could not show
any printed document stating so) and the maximum they could do was to
replace the RF BOARD that too as a special case.
With utter dissatisfaction as i was returning home with the
REFURBISHED HANDSET they had given me, the video display totally
disappeared. I returned to the service centre gasping to report what
has happened and they appeared not even surprised that their
refurbished product has stopped functioning within the next hour of
delivery.
I requested them to surrender my original defective handset and close
the jobsheet as i felt that the SERVICE CENTER is no way competent to
handle even such a simple case.

I do not know where the mistake lies- whether i have gone in for a
poor quality product (MOTOROLA) or ran into a bunch of cheats who sell
defective products (THE MOBILE STORE, TRIVANDRUM) or so called
Authorized but Incompetent Service centres (REDINGTON INDIA LIMITED,
Trivandrum).
I hope that this meek voice of mine is heard atleast by somebody who
thinks this is an important issue. This is the state of affairs for a
person who holds a POST DOCTORAL QUALIFICATION, imagine the plight of
the common man... it is SHAMEFUL..

Unregistered · 08-22-2009, 10:10 AM

Yesterday I gave my V3M mobile for service to ABHINAV TECHNOLOGY,66,chinubhai tower,ashram road,Ahmedabad,Gujarat.Technician applied the software & forgot to note down parameters to activate the mobile.Now I am told it will take at least 3 days to get SOME PARAMETERS from our company to activate the number.
So, Now
1.I am without mobile
2.Rent for mobile is going on
3. I am losing lot of business by losing my connectivity
Service charges of Rs 280 were collected upfront.
Now, who will bear such cost of NEGLIGENCE OF AUTHORISED SERVICE CENTER OF MOTOROLA.
This is the third time I have such bitter experience with various Motorola Authorised Service Centers in Ahmedabad,Gujarat.

Parimal S Shah
Mobile No: 9377787700

**advocate** · 08-23-2009, 09:13 AM

Dear Sir,

Kindly provide us the details regarding your handset like the cost of the handset, its date of purchase, its IMEI number, name and address of the Dealer, as soon as possible.

ravi72485 · 09-15-2009, 11:31 PM

i have given my v3i cos it was ded
but still in grace period ............. the service providers are taking lot of time to fix it .......
i have submited it at 26.08.2009
but still ,got no valid responce 4 that

msn no..E70AHY26TT
IMI NO..355055011172231
CONTROLE NO.. 401000

Unregistered · 09-16-2009, 12:49 PM

I gave my Motorola E8 mobile for service to Redington (India) Limited. E-48/4,Fisrt floor, Okhla Indl Area, Phase- II, New Delhi- 110020. I went there 2-3 times and they are not giving me the handset and when i told them that i am going to complaint to consumer court and there answer was go wherever you want to go, This is their behaviour and how they are talking to me.
Imei No. : 359612010121062
MSN No. : F58AJL23M7
I have purchased the handset on 9/August/2009.
The complaint is placed on 5/Sep/2009.
So, Now
1.I am without mobile
3. I am losing lot of business by losing my connectivity

Now, who will bear such cost of NEGLIGENCE OF AUTHORISED SERVICE CENTER OF MOTOROLA.
Please help me and do the needful

Mahipal Singh
Mobile No: 41631813/42567173
Email Id: mahipal.singh28989@gmail.com

sivasankaranarayanan · 11-03-2009, 02:20 PM

in my motorola cell phone battery charging is lowering in half day inspite of charge complete mode

Unregistered · 11-07-2009, 09:45 PM

respected sir,
we bought motorola w388 on 13 sep 2008.unfortunately
we last our handset in bus stand .hence we request u to make my
hand set us dumy on please orelse if u help me tro find that one.
At first i used one sim but at the time of lost the phone i have my
last phone number us

my lost motorola number 9677958875
IMEI NO 352498 - 02- 555656 -4
place of purchase ; universal,chidambaram
user name ;A.SUDHARSAN.

we would be thakful to u.expecting ur favourable reply to my id asokan_sudharsan@yahoomail.com.orelse my present contact number
9789568872.

urs truely,
A.SUDHARSAN

shamjeer · 12-12-2009, 08:51 AM

i want service center in keara near malappuram for change my disply

Unregistered · 12-21-2009, 04:42 PM

This mobile is not good.
Messaginfg facility also not good.
Batterry charge also not good.
It will be only 10 hours.
If u speak continuously it will be swithced off.

Mohit Singh · 01-21-2010, 11:44 AM

please send me the authorised motorola service centre near east delhi.

Unregistered · 01-30-2010, 02:09 PM

dear sir/madam,
i have a motorola set bearing I M E I no. is 357335/01/028540/0. the sim not working in this set.

pleae cheak the IMEI number is registered or not with you.?

with best regards

sandeep baid

sdindia8@rediffmail.com

9831127589

laxman singh · 02-01-2010, 12:25 PM

Dear sir,
i have buy a motorola mobile on 14-1-2010,and my mobile phone bettry not working proper.so please replace it soon. my contact no. is
09457053081,

npzenterprise · 02-10-2010, 06:43 AM

Originally Posted by laxman singh

Dear sir,
i have buy a motorola mobile on 14-1-2010,and my mobile phone bettry not working proper.so please replace it soon. my contact no. is
09457053081,

I want to servicing of my motofone f3
2 phones .How it possible ?The phone is best that I ever used in simple category,it sound quality in handsfree mode much better than by Imate windows mobile

Unregistered · 03-02-2010, 07:38 PM

sir,

I lost my mobile in chennai last week and following are the details:

a.model : MotorolaL9 GSM 850/900/1800/1900EDGE

b.DJ: M20071125F-1285

c. FLEX OPT : HG00832

d.Model No: HG117300832A

c. MSN: E16AHX29XN

d. IMEI: 356900-01-091784-8

I am unable to find it.

Kindly deactivate the above set with given details above since I am the owner of this cell.

please give me a mail to the below mentioned address:

Email : perianambi@yahoo.com

regards,

G.Parthasarathy

Unregistered · 03-30-2010, 04:21 PM

Dear sir,
My Self Jitendra Soni from Kota ( Raj.) , My Mobile No. is +91-9602142031.I use Motorola c261 Mobile Phone .
When I open the site orkut / gmail to sign in then a massege display on my mobile screen " YOUR BROWER'S COOKIES FUNCTINALITY IS TURN OFF , PLEASE IT TURN ON" .

So please sir solve my problem early.
thank you sir.
my id is....... sonij48@yahoo.in

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Motorola customer care

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Motorola customer care

careless motorola authorised service center

lose service in allahabad

careless motorola authorised service center

battery charging

motorola w388 lost sir

motorola

motorola w181

Suffering through your e6 mobile rokar

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betrry not working proper

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Lost of my mobile manufactured by motorala in chennai

Net Problem In Motorola c261

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