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Submit Complaint..[my milestone is submitted for 8 days in the service centre and still no word of repair
3 days ago when i personally went there they said the spare parts havnt come back." need replacement of parts in one year?! primary quality bad"
the phone number on the website is old, the new numbers are either busy or unanswered.
plead everyone NOT TO BUY MOTOROLO
they dont have ethics of customer satisfaction
QUOTE=love malik;5248]Does buying a Rs.1800 mobile phone (w181) mean that i do not have the
right to own a quality product.
I am totally aghast looking at the quality of product of one of the
pioneers of telecommunications- MOTOROLA.
I am even more shocked by the way I was treated at the store where I
purchased the product (THE MOBILE STORE, Trivandrum) and the so called
Authorized service centre (REDINGTON INDIA LIMITED,Vazhuthakaud,
TRIVANDRUM.)
Date of Purchase of Mobile – 20-11-2008.
Product : Motorola W181
Imie NO: 359223014437789
Nature of problem: Failure of headset recognition by the handset.
Date of Onset of problem: 2-12-2008
Visit to store of purchase: 4-12-2008
Visit to service cente: 6-12-2008 (working hours 10.30am- 6PM)
The marketing by the retail outlet chain –THE MOBILE STORE totally
denies any connection with regards to the quality of the goods it
sells just 10 days agp and that the product will only be serviced but
not replaced.
With great difficulty i reached the authorized service center. I
really felt duped when the engineer at the AUTHORIZED SERVICE CENTRE
(REDINGTON INDIA at Trivandrum, initially informed me that the headset
was a duplicate one and later say that no it was a mistake on their
part to identify it wrongly. How can qualified serve engineers do this??
After a long argument with the service centre engineer and manager, i
reluctantly left the phone for them to evaluate the problem. After 2
days i called up and the officials told me that there was a Level2
problem and it has to be taken to a higher center and that the Handset
will be replaced on 11-12-2008. But When i reached there to collect
my handset as I didn't have sufficient time to let the service center
send it to a higher center (takes a minimum of 10days – 2 months),
they handed over a USED HANDSET (IMIE: 359223013456673) which had come
for servicing for a similar complaint. The manager told me that they
are authorized to replace a Handset with a new one only within 7 days
within the date of purchase if found defective (but he could not show
any printed document stating so) and the maximum they could do was to
replace the RF BOARD that too as a special case.
With utter dissatisfaction as i was returning home with the
REFURBISHED HANDSET they had given me, the video display totally
disappeared. I returned to the service centre gasping to report what
has happened and they appeared not even surprised that their
refurbished product has stopped functioning within the next hour of
delivery.
I requested them to surrender my original defective handset and close
the jobsheet as i felt that the SERVICE CENTER is no way competent to
handle even such a simple case.
I do not know where the mistake lies- whether i have gone in for a
poor quality product (MOTOROLA) or ran into a bunch of cheats who sell
defective products (THE MOBILE STORE, TRIVANDRUM) or so called
Authorized but Incompetent Service centres (REDINGTON INDIA LIMITED,
Trivandrum).
I hope that this meek voice of mine is heard atleast by somebody who
thinks this is an important issue. This is the state of affairs for a
person who holds a POST DOCTORAL QUALIFICATION, imagine the plight of
the common man... it is SHAMEFUL..[/QUOTE]
