NOKIA
Dear Sir,

I filled a case against Nokia in September,2006 in Kolkata . Till now after many
dates case has not been solved as Nokia once agreed for it's deficiency in
service in December 2007 and were exchanging my handset but i refused. I wanted
money back along with compensation . Since from then case is going on and now
consumer forum has cancelled my case by saying that it's taking too long( i came
to delhi and hired an advocate in kolkata who is looking after my case).
I just want to know how can a consumerforum cancel the case without comming
to any conclusion, whatelse can i do to make the case in my favour and recall
the case . Pls suggest me something as I have moved to Delhi now and case is
running in Kolkata against Nokia kolkata and I am feeling help less after so
many hard efforts.


Thanks,
Shashi Ranjan

Dear Sir / Madam,


This is to inform you that, I had purchased a Nokia Set (Model No: 3500Classic, Imei No: 353080028548092.) on 6th September’ 08 from Mobile Store at Dalhausie,Kolkata. I found that the said mobile was in-operative displaying "SIM Reject, Insert SIM" within 5 months.
As advised by the dealer, I had contacted your service centre at Everest Mobicare and deposited the mobile on 10th March 2009 and was asked to take delivery of the set on 27th March 2009. While taking the delivery of the mobile, I was surprised to note that the mobile was still inoperative as before and further the Head Phone enhancement was not being supported by the set as well. In between I had contacted jondis infection and hence was not able to contact Nokiacare. After recovering from jondis, I visited Nokia Care again on 5th August 2009 and deposited my set again under Job Sheet No. 290504886/090805/20 dated 5th August 2009 and the same was to be delivered to me on 18th August 2009. In this connection I would like to mention that before depositing the set I tried to take the data back-up of the set through Nokia PC Suit Software [As I used to do earlier] but was unable to do so as the device was not being supported. While taking delivery of the set I found that the above mentioned problems were still persisting.

As apparent from above I have been continously facing problems with my handset and am not able to use the same. I do request you to please replace the defective set as per warranty clause considering the fact that your service engineers are not able to repair it, without giving harassment to the consumer and also it is not expected from an esteemed company like NOKIA.

Early Action in the above matter will be highly appreciated.

Thanks & Regards,
Arpan Sinha
my mail id is: arsi45@sify.com

Dear Mr. Sinha,

In case of Mobile handsets, if we are not satisfied with the responses or the services of service centre, we can lodge our complaint with the head office of the Mobile Co. for the same. But if the Co. is also not providing any help in that concern we can only file a case in consumer forum against the Service Centre as well as the Co. to get the redressal.

So first of all, just send a written complaint to Nokia Co's head office to get any help before approaching Consumer Forum.

Dear sir

I lost my Nokia 3120 C on 29/01/10.

details are giving down below

Name. Arkay electronics & marine systems pvt. ltd

IMEI no. 353101027205425

Dear sir,
Today at 7.45 p.m. I (Pushpa V. Menon) lost my Nokia mobile No.3110, IMEI No. 356833023427085 Purchased from Ganesh Electronics Dombivli (E)

Dear sir

I lost my Nokia 3120 C on 25/09/010

details are giving down below

Name. Narender

IMEI no. 356851027663000 /Graphite

Dear Sir
I had bought a nokia x6 16gb phone last month.
i had damaged my phone by inserting my sim in to the phone,
so i do not get the warranty of it because it was a physical damage,
the authorized Nokia service center in krishnagar, nadia, west bengal
had told me it would cost rs 800 to fix the problem to which i agreed,
but after 3 days they call me to come and pick up my phone and regret that they dont have the parts with them,
and was not sure when the part will be available, until this was ok but the shocking bit came when i saw my phone in a different condition the lock was not working and the front top cover is not set properly it was such a shame when i asked why is my phone in this condition i gave it to be fix it not to make it worse. all that they said was oh please come next week we ll fix it for you.

is this the way the Nokia serves its costumers, i had a different image of Nokia be-four but i was obviously wrong

i mean the professionalism is soo degraded its very disappointing if a expensive phone is just handled so carelessly by the service center.

now iam stuck with a 16000 rs phone not sure where to send it for its service please help.