TO, THE CONSUMER COURT
NEW DELHI

Dear Sir,

I would like to bring to your attention the following:-

1. I am Kirpal Singh s/o S. Kuldeep Singh, aged 26, r/o J-171, Vishnu Garden,Delhi-110018.
2. I purchased one Intex i smart mobile on 03-04-2010 from a Home Shop18 Inv. no. 00233 for Rs.4299/-.
3. The track ball, speaker, the phonebook key and the battery of this mobile was not working properly.
4. On 1st August 2010, I deposited this mobile with their Service Centre in Hari Nagar. They committed me to return my mobile in 7 days after due repair. But I got the mobile phone back after 45 days and that too was with the same problems. It was never rectified.

It did not work fine from the very first day. Sometimes its roller ball stops functioning and sometimes its battery goes to empty even if it showed you a minute ago that it was full. There were many other functions which were not up to the mark.

Frankly speaking when I bought this handset, I loved it and I even suggested many of my friends to buy the same handset but when I used it, I feel like that I have wasted my money buying this handset. I am a big fan of INTEX and I am into the technology line from the past so many years and I have never seen Intex faltering on any of the Devices that it produces but this one has totally changed my perception about Intex.

After the frustration carrying on since the day when I made a mistake buying an INTEX Ismart Mobile phone, I am feeling that if a person wants to get himself SLAUGHTERED, he should go a head and buy INTEX PRODUCTS.

I have wasted complete one day and no one has even bothered to answer me back. After I sent the below email, I got a call from some lady(did not wrote down the name) from INTEX Mobile Phones to send the product back to Intex Technologies in okhla and she gave me my account code and also the Intex address. On 5th Oct, 2010 I submitted the handset at the TNT Courier Mayapuri. The details are listed below:

362407 Details
Consignment 421935945
Pick up date 05 Oct 2010
Destination NEW DELHI
Delivery Date
Signatory
Date Time Location Status
06 Oct 2010 19:23:29 OK1 Shipment Held In Warehouse. Follow Up Actions Underway.
06 Oct 2010 15:00:00 OK1 Receiver Refused Delivery. Awaiting Instructions From Sender.
06 Oct 2010 12:19:33 OK1 Out For Delivery.
06 Oct 2010 08:41:19 OK1 Shipment Received At Destination Depot.
06 Oct 2010 01:43:18 Delhi Shipment In Transit.
05 Oct 2010 23:04:00 NA7 Shipment In Transit.
05 Oct 2010 22:23:08 NA7 Shipment In Transit.
05 Oct 2010 20:54:00 NA7 Shipment Received At Origin Depot

I wondered that how come no one responded to the return of the mobile phone. Where in I was assured by that lady that my refund would me made in 4-5 working days. There begins the HARASSMENT chapter, when I called up Intex Mobile phones on the no. given on their website as given below:

Intex Technologies (India) Limited
D – 18/2, Okhla Industrial Area, Phase – II
New Delhi – 110020.
Tel. – +91 11 30888904 begin_of_the_skype_highlighting@@@@@@@@@@@@@@+91 11 30888904@@@@@@end_of_the_skype_highlighting begin_of_the_skype_highlighting +91 11 30888904 end_of_the_skype_highlighting, 30888911, 30888912
Fax – +91 11 41610221, 41610190
Toll Free – 1800 11 6789

I tried these no.s for atleast 3-4 hours but no one picked up the phone. I was dying to hear a human voice from the Intex Centre which did not happen. Then I thought of calling Home SHop18 from where I purchased this mobile, the height of nonsense was so much that the people from Home Shop18 was so much that disconnected my call 3 times, stating that there is no supervisor available on the floor. The 4th time a gentleman named "Kanwar Singh" took the escalation call and finally spoke to me about the same and he promised to give a probable solution for the same today between 1500 - 1700 Hrs.

Now, when I called Home Shop18, then the executive told me that all the Team Leaders are in a meeting so they cannot transfer my call. So with no choice left I have to disconnect the call. Then I called up Intex Toll Free no. from there they said that they cannot access the ticket no.s which I gave them i.e 2010030001396 and 2010030001332 respectively. So they gave me the no. for Mr Javed (9968987861) and when I called up Mr. Javed, he told me that he takes care of the PC's not the Mobile phones. Now he gave me another no. (01143192234) for Miss Neetu and told me that she can help you. I called this no. as well and got to know that Miss Neetu has left the office early and there is someone else who was managing in her absence and that fellow did not even know how to TRANSFER a call, so he gave me 2 more PHONE No.s. By this time I was LITERALLY DYING to get connected to the correct person, so I called up the no.s that person gave me. Now when I called the 1st no. (9717739707) Mr N Sarvanand, this no. did not exist, so very frustrating. Then I called up the 2nd no. (9999973572) Mr. Rajnish and this getleman gave me the ride of my life stating that from where the hell did you get my no. and after SHOUTING at me he disconnected the call. I called him up again and he disconnected again, I rang the phone for the 3rd time and now this person said please dont call me and call some other person. THIS IS NOT THE END.

I some how found another no. i.e 41610224/25/26, I called up this no as well and the lady told me that she would connect me to the Intex Mobile Department and she transferred my call to another lady, where she told me to give a call to Mr. Akhlakh(01143172876) and as usual he also was not present at his seat to answer my call.

NOW WHEN I AM IN NO MANS LAND, I HAVE DECIDED TO STOP WRITING MAILS AFTER THIS MAIL AND CONTACTING PEOPLE FOR MY MOBILE PHONE BECUASE I KNOW THAT EVEN GOD CANNOT GET THIS DONE FOR ME. INTEX IS A BRAND RUN BY HEADLESS CHICKENS NOTHING GOOD CAN HAPPEN TO ME AND ONLY THING I CAN DO IS SURRENDER AND THAT IS WHAT I AM DOING.

I request you to kindly help me in REFUND my money or else change my handset with an upgraded version of this handset same make with a qwerty keypad.

Yours sincerely

Kirpal Singh
+91 9999257057

hello sir,
I am shobhit from Agra.I purchased a intex ismart from fron Raagwani communications,agra 1 month ago.sir
the phone not working properly and when i talked to service centre,they treated me in a very bad manner.I am going to complain further against them.but before that i wanna inform u and i wanna talk u as aoon as u can..i am really very upset ....my phone number is- 09634464965....

customer care gonda up 271001 Mobile number +919918499000 my mobile and the imei number intex in 4470 n 910051903903964171, 04,168,178 above the auto off caused by malfunction of customer care, Mr. Pradeep Shrivastava 04/11/2012 on the above fault ठीक कराने हेतु जमा किया था एक माह के ऊपर हो गया है किन्तु मेरा mobile श्री प्रदीप श्रीवास्तव द्वारा बार बार मुझे दौड़ाया जा रहा है और मोबाइल को देने में टाल मटोल कर रहे है
Amen to that request you made ​​to me by my mobile customer care otherwise would be forced to take refuge in the Consumer Forum may

Yours faithfully
Dayashankar Gupta
105 Subhash Nagar Gonda
Mobile number +919616793051
E-mail chndra 9411 @ yahoo. Co. In
Date 05/19/2012